IT Support Engineer

Our friendly IT team has a fantastic opportunity for an enthusiastic and experienced IT Support Engineer who has a passion for all things technology to join the team in our Mount Wellington office. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles. You will be part of a dynamic team in an ever changing environment that takes pride in providing exceptional customer service.

Full-Time, Permanent - Guaranteed 40 hours per week
$81,000 - $85,000 per annum

Responsibilities:

• Complete level 1 and 2 service desk tasks such user creation and deletion, troubleshooting hardware faults, software installations and hardware builds
• Ensure quick resolution of critical IT support issues
• Log and track all support requests in the ServiceNow Tool
• Respond to customer queries within defined SLAs
• Assist with system administration and asset management tasks
• Assist the senior support team with the resolution of networking and server issues
• Assist in the completion of projects including office relocations. 

What We're Looking For:

Qualifications & Skills :

• Level 5 or higher qualification in System Administration and IT Technical Support.
• Minimum 3 years of relevant experience in an IT Help desk environment.
• Demonstrated competence with ServiceNow ticketing system.
• Proactive and results-oriented with a focus on continuous improvement.
• Demonstrated capability with Google, Gmail, GSuite, Active Directory and Citrix
• Knowledge and understanding of Chromebooks would be beneficial
• Demonstrated capability with Windows 10/11 and Server 2012 to 2016
• Demonstrated knowledge of switching protocols, DNS, DHCP and networking
• Knowledge of Vmware (ESX) and virtual machines would be beneficial 
• Excellent communication skills, both written and verbal
• Demonstrated ability to apply analytical skills to interpret customer issues and resolutions

If you believe that you have the right skills and experience for this position then APPLY NOW!

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. Our parent company, Rentokil Initial plc, is one of the largest business services companies in the world, with 68,000 employees in over 80 countries. The company provides a range of support services globally, where our brands represent consistent quality of service.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.