Mission, vision and values

Our vision and mission

Our vision

To be the most loved and respected services business on the planet – delivering in THE RIGHT WAY.

Our mission

Our mission is to Protect People, Enhance Lives & Preserve our Planet.

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Our values


We are passionate about delivering excellent service to every customer.


We value long-lasting relationships with our colleagues, customers, and the communities in which we operate


We are One Team – collaborating, supporting, and working together brilliantly.


We all owe a duty of care to each other, our customers, local charities, the communities in which we live and work, and to the planet.

Our culture


We aim to delight every customer, each and every day. We work hard, but always safely, and deliver on our commitments.

Driven to succeed

By making good commercial decisions everyone wins. We set high standards, exceed expectations, and find new ways to work more effectively. We recognise and celebrate successes.


We value every colleague equally and strive to attract and retain the best people from the widest possible pool of talent.

Down to earth

We treat others the way we would want to be treated. We are easy to get on with, friendly, inclusive, and practical. We act with humility, always eager to learn and to do the right thing.


We constantly innovate, find creative solutions to help us grow, and embrace digital technologies that set us apart from the competition.

One family

Across all our businesses, our colleagues provide important services to customers such as pest control, washroom hygiene, plants and scenting services.


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