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Assistant service clients et facturation CDD H/F

  1. Customer Service
  2. Full-time

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IDF, Frépillon

Notre filiale Technivap, spécialiste reconnu depuis près de 40 ans par nos clients sur le secteur de l’hygiène et l’entretien des réseaux aérauliques, recherche dans le cadre de son développement, basée à Frepillon :

Assistant Service Clients et Facturation H/F en CDD de 4 à 6 mois à partir d'Avril 2024.

Rattaché(e) à la Responsable Service Client, vos missions consisteront principalement à :

  • Enregistrer les commandes Clients dans les logiciels  dédiés
  • Informer le service technique du matériel nécessaire à la réalisation de nos prestations
  • Facturer les prestations et livraisons réalisées chez nos Clients
  • mettre à jour chaque semaine les tableaux de suivis (de facturation, des annulés…)
  • S’assurer de la mise à jour de notre logiciel de digitalisation de nos bons d’intervention (retours des techniciens) 
  • Avertir nos Clients des préconisations émises par nos techniciens lors de nos interventions
  • Remplir et contrôler  à chaque clôture mensuelle les différents tableaux en respectant les deadlines d’envoi à la finance
  • Réaliser tous les mois les augmentations automatiques des contrats 
  • S’assurer du traitement  et recouvrement de la balance litiges 
  • Gérer les réclamations Clients liées à la facturation

De niveau Bac + 2 vous avez une expérience significative d'au moins deux ans en relation clients ou facturation.


Votre organisation, votre relationnel, votre capacité d’adaptation et surtout votre gestion de stress sont des éléments essentiels pour mener à bien le missions qui vous seront confiées.


Vous êtes à l’aise avec les outils informatiques, notamment Excel et vous êtes reconnu(e) pour votre aisance au téléphone avec les clients.

Horaires : 35h / semaine
Rémunération : 1970 € brut par mois

Rejoignez les 3200 collaborateurs de Rentokil Initial !
Acteur majeur des services aux entreprises, spécialisé dans les domaines de l’hygiène et du bien-être.
Un groupe responsable et engagé qui ambitionne de faciliter le quotidien de ses clients et de leurs permettre de se concentrer sur leur cœur de métier.

rentosj


Qualifications

Tâches principales : Facturation, enregistrement des nouvelles commandes, suivi des retours de fiches. 

Expérience comptable souhaitée, bonne maitrise Excel ou Google Sheet

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