We are looking for a motivated, dynamic Key Account Support Executive (Sales Support) to join our team. Your responsibilities will be to provide primary support to the sales team managing key accounts at the branch. Maintains a high level of customer service and ensures timely responses to issues. Provide high level back office administrative support by assisting the key account owners.
To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure and career opportunities. You will also be given full product training, with hands on assistance from Sales Team.
In this role you will be responsible for:
- Respond to requests from sales and sales managers by preparing correspondence, presentations, reports and other special projects
- Assist key account owners to check and update account detail in CRM system
- Maintain and update CRM system inclusive of customer contact strategy tickets, customer complaint tickets, client retention ticket
- Coordinate and follow-up on customer orders for key account owners.
- Work with key account owners and credit control to manage and resolve customer related credit issues, follow through on expired PO, assist to validate PO detail and assist to chase outstanding PO
- Provide back-up support key account owners in preparing renewal contract, lost in trade correspondence e.g. lost unit/faulty unit and keep track of physical renewal status.
- Assist and support key account owners in preparing physical renewal paper work, prepare document for reduction/termination submission, prepare credit notes or debit notes request form if required by Key Account Owners
- Use telephones to reach out to customers and verify order and account information
- Serve as a point of contact for key account customers with queries about services, products, orders and deliveries and provide support for key account owners, assist to liaise with BSS and admin on service and contract related issue. Liaise with the service planners to ensure timely deliveries upon request from Key Account Owners.
- Follow up with the key account owners on required documents and missing information
- Processing repeat orders via email or phone upon request by Key Account Owners
- Stay up-to-date with new service lines and innovation
- Communicate important feedback from customers internally and update Icabs customer information.
Requirements:
The ideal candidate will possess:
- Minimum 2 years of experience providing sales and customer service support in a service or retail environment. Candidate with sales or customer service background will be an added advantage
- Intermediate proficiency with the Microsoft Office (Word, Excel, PowerPoint)
- Ability to work independently, exercise good judgment and final solutions
- Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments
- Excellent verbal, presentation and written skills; ability to communicate and document complex processes in a clear and concise manner
- Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization
- Strong attention to detail with a high degree of accuracy
- Strong process orientation and analytical and deductive reasoning skills
- Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude
- Understanding of sales performance metrics will be a plus
- Required valid driving license because driving is part of the job requirement for this designation
Highly Desirable:
- Excellent sales, solutions & negotiation skills
- Ability to reach & exceed sales targets
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen
Benefits:
Rewards and Benefits
- Attractive base salary and sales incentives
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Address:
Rentokil Initial (M) Sdn Bhd.
Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.
