JUMP TO CONTENT

1 X Indoor Sales Consultant - Cape Town WC

  1. Sales / Business Development
  2. Full-time

__jobinformationwidget.freetext.LocationText__

Parow, Western Cape, South Africa

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field based sales colleagues and selling over the telephone where appropriate. Additionally to drive customer retention and service excellence by interacting with an existing customer base telephonically and conducting customer account reviews on them and identifying up and cross selling opportunities to retain and grow the portfolio.


  • Provide accurate and comprehensive information to prospective and existing customers and ensure accurate and rapid feedback is provided to the customer
  • Ensure that accurate notes are logged for every interaction with a client on the relevant and appropriate system and trackers
  • Regularly follow up on appointments, issues, leads, enquiries and quotes progress and communicate the status of this to the team, branch and customer if necessary.
  • Promote goods and services by telephone or electronic mail and working form lists of contacts or self generated opportunities
  • Create interest in goods and services, and seek a sale or agreement from the customer
  • Follow up with sales consultants on the status of prospects and leads and communicate and report on these to the team and the business
  • Arrange, process and despatch goods, services, information kits and brochures to customers
  • Arrange appointments for sales representatives and book these in their Google Calendars
  • Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
  • Maintain statistics of calls made and successes achieved and submit reports on activities and results as required.
  • Conduct Account Reviews as prescribed with existing customers to promote customer retention and growth of portfolio.
  • Answer telephone calls promptly to handle queries, complaints, escalations and follow up on these to ensure resolution.
  • Take ownership when handling customer queries and complaints with the aim to find resolution rapidly and at the point of first contact
  • Establish and maintain effective customer relationships by identifying and establishing customers’ needs, competently and demonstrate the benefits of RI's products and services by responding appropriately to a customer’s requirements.
  • Engage in discussions and negotiations with customers to reach a point of mutual agreement keeping commercial factors in mind.
  • Develop a customer portfolio plan ensuring time is allocated across all customers in relation to their overall value to RI.
  • Work alongside the support and operations team to ensure that all new and existing customers are set up, managed and serviced effectively.
  • Support the implementation of tactical sales plans in line with the company's and regions sales strategy for retention and sales
  • Keep up to date with competitor activity and report and escalate these to management.
  • Identify and qualify opportunities to sell new products or services and communicate these to the salesperson where appropriate.
  • Use the sales tools in line with the agreed sales process to maintain and develop pipeline and customer information.
  • Attend team meetings and contribute as necessary on own individual performance by being prepared for manager review meetings and sales activity reporting
  • Drive and support the activity and productivity of field sales colleagues by assisting to manage time effectively by ensuring their diary is maximised, up to date and accurate at all times.
  • AR review and follow up with clients to ensure payment received, populating SC calendar to review AR disputes

Requirements:

  • Excellent communication skills (written/verbal/non-verbal)
  • Excellent and professional telephone manner
  • Computer Literacy (Google Docs, Excel, Word, PowerPoint)
  • Self motivated showing initiative
  • Persuasiveness /sales ability and skills
  • Highly energetic and goal orientated
  • Manages stress well
  • Determined and driven
  • Shows resilience
  • Matric
  • Applicable tertiary education (advantageous)
  • Successful track record
  • 2 years of related experience
  • Call centre experience (advantageous)
  • Service/solution selling environment experience (beneficial)

Benefits:

Medical Aid

Pension Fund

List #1

Articles you might be interested in

Sam Schader I.T Director at Rentokil-Initial
From Graduate to IT Director: Follow Sam's Journey

Teaser

Company update

Content Type

Life at RI

Publish date

04/08/2024

Summary

Sam Schrader is the UKIB Region & Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where

Teaser

Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.

Read more
Person typing on a keyboard and tapping a futuristic illustration of people icons
Unveiling our new careers site!

Teaser

Company update

Content Type

News

Publish date

11/29/2023

Summary

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Why the c

Teaser

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.

Read more
Group of female graduates posing together
What is the Rentokil Initial graduate scheme like?

Teaser

New hire

Content Type

Blog

Publish date

09/08/2023

Summary

Inside the Corporate graduate scheme: 1 scheme, countless experiences Aman Bains, Finance Graduate "One thing I have learnt during this graduate scheme is that my career is

Teaser

Read more
Employees celebrating Initial's 120th anniversary at a warehouse with Initial blue signage
Initial celebrates 120 years!

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, with customers’ initials embroidered

Teaser

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London,

Read more
Group of employees posing for the Asia torch journey charity initiative
Asia torch journey

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Carrying the RI torch across Asia and MENAT Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to

Teaser

Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet.

Read more
England female cricket team hugging on the pitch
Period Dignity

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Promoting Period Dignity in partnership with the England and Wales Cricket board Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership d

Teaser

Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket.

Read more
Two women working in a Rentokil Initial science lab
Future Innovation

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

New science opens doors for future innovation At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers. Our world-lea

Teaser

At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.

Read more
3,500 Trees

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Another 3,500 trees planted in the Pacific! This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainf

Teaser

This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainforest to plant over 3,500 trees.

Read more

Search

Browse Jobs