Internal Account Manager

• An exciting opportunity to join a market leading, global organisation
• Permanent, full-time role based in a handy Mt Wellington location
• Competitive salary with full medical cover and on-site parking

We have a great opportunity for an experienced Internal Account Manager to join our team. In this role, you will provide customer-focused administrative support to grow our National Accounts portfolio. 

Your main responsibilities include delivering excellent customer service and addressing customer needs through various communication channels, ensuring timely and accurate responses.

As an Internal Account Manager, you will create a "wow" experience for customers by professionally handling inbound and outbound communication to retain existing customers and develop new business opportunities.

Your role will include (but not be limited to):

• Receiving, responding to and entering all customer requests into the appropriate systems, and managing the ticket system from the start of a request through to completion
• Managing the day to day administration requirements of a portfolio of National Accounts
• Providing customer service phone support to National Account customers
• Preparing, processing and submitting client invoices each month
• Managing client portals to ensure Key Performance Indicators are achieved
• Working closely with regional and other internal teams to ensure all service requests are carried out promptly and that invoicing is prompt and accurate
• Monitoring and following up on any overdue service requests via an internal tracking system

To be successful in this role you will have:

• Minimum of 2 years' experience in a similar customer service/business administration related role
• Outstanding verbal and written communication skills with an aptitude to build relationships remotely to achieve business outcomes
• Ability to learn quickly and be IT savvy
• Able to demonstrate working effectively under pressure whilst keeping a smile in your voice
• The ability to use a straightforward and practical approach to handling business issues

Please note that applicants must have the right to live and work permanently or long-term in New Zealand. The selected candidate will need to undergo a pre-employment health assessment (including a drug test) and complete a criminal records check through the Ministry of Justice, with results that must meet Rentokil Initial's standards.

If you value autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, APPLY NOW!

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. Our parent company, Rentokil Initial plc, is one of the largest business services companies in the world, with 57,000 employees in over 80 countries. The company provides a range of support services globally, where our brands represent consistent quality of service.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.