Key Account Manager - Nationwide

Position: Key Account Manager

Contract: Permanent, Full Time

Location: Nationwide

Salary: €41,200.00 Per Annum, Paid Monthly + Opportunity to earn a performance based Annual Bonus

Reporting to: Head of Key Accounts Ireland

Nature and Purpose

An exciting opportunity has arisen within the Key Accounts team to take up the role of Key Account Manager.

Initially, the role will focus on the account management and development of new business, working closely with the Head of Key Accounts and Area teams to drive profitable growth within a sustainable portfolio.  When new business is won, the Key Account Manager will also be responsible for the ongoing account management of that customer.  It is expected that the role will consist of approximately 70% account management and 30% new business development activity.

The role is field based with a requirement to travel to visit existing & Potential customers; there will be occasional requirements to stay away from home overnight.

The position is eligible for the Key Accounts Annual Performance Bonus Scheme, which pays a bonus up to 50% of salary at quarterly intervals.

Requirements:

New Business Development

• Developing a comprehensive understanding of the business, categorising all major business opportunities, targeting future prospects, building long-term relationships and winning new customers, in accordance with pre-agreed targets, and in co-ordination with Regional Sales teams.
• Selling additional work to customers, either as upgrades to service, expanding the number of sites we service, or selling solutions to particular problems as a result of quotations

Account Management

• To manage a portfolio of customers, reviewing on a regular basis, to ensure customer visits, review of new sales opportunities and retention issues are all given attention in accordance with pre-agreed standards.  Customer retention is a key strategic priority for the business, and plans are to be put in place that will ensure the highest possible standards of retention.
• Work closely with operational colleagues to ensure that there is a close match between our service delivery and customer expectations and requirements, bringing customers and operational colleagues together as often as is appropriate.
• Have a full understanding of the cost base of our business and to act within policy guidelines in all quotations, liaising and consulting as necessary with Key Stakeholders, as required
• Active management of customer’s debt position, to ensure we do not exceed pre-agreed aged debt targets
• Maintain and increase the overall profitability of the portfolio

Other

• Be able to review and understand large pieces of data swiftly, to make logical commercial decisions to benefit and protect the business
• Maintain a comprehensive knowledge of operational best practice, and be able to advise on washroom hygiene solutions across the full spectrum.
• Have a full understanding of competitor activity in the market, being knowledgeable about the content of competitor offerings and competitive pricing
• Undertake other tasks and activities as reasonably requested by your manager
• Sales experience essential; account management and negotiation experience preferred
• Internal and external influencing skills
• Development and execution of new business development strategies
• Building strategic relationships, both internally and externally.
• IT literate (use of the Google Suite or Microsoft Suite in particular).
• Presentation skills

Benefits:

Critical Competencies

Performance

• Collaborates – Effectively encourages good relationships with colleagues and customers
• Convinces and Persuades – Makes a positive impact on others’ behaviour
• Holds to Account – Holds themselves and colleagues accountable to high standards of performance

People

• Understands self and others – Awareness of why others act as they do, and uses this information beneficially 
• Develops self and others – Invests time and resources to develop others’ long term capabilities through support, coaching and feedback
• Leads and Inspires – Inspires others by creating and communicating a compelling vision

Pace

• Commercial Insight – Digs deeper and gathers information in order to make sound business decisions
• Entrepreneurial Drive – Drives to achieve and exceed goals, continuously improves business performance
• Initiative – Is proactive in searching for and seizing new business opportunities

Passion 

• Passion for customers – Actively drives to exceed customer expectations
• Strategic Thinking – Is able to piece things together, make sense of large amounts of information and apply it effectively in a business context
• Courage – Takes on challenges, and is honest about own strengths and abilities

What we offer in return, as well as joining a FTSE100, we also offer you:

• A Competitive Salary,
• Job Stability & Security,
• Progression Opportunities,
• 20 Annual Leave Days,
• Access to Company Pension,
• Employee Assistance Program,
• Refer A Friend Bonus Scheme,
• Cycle to Work Scheme.

If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please visit our website https://www.rentokil-initial.com/

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