Notre entité Initial Hygiène basée à Créteil (94), recherche un(e) Chargé(e) de Relation Clients H/F en CDI

Rattaché(e) à la Responsable Service Clients, vos tâches consisteront à gérer les opérations de back-office d’un portefeuille clients :

· Assurer le suivi d’un portefeuille clients,

· Traiter les opérations de facturation clients,

· Saisir les ventes dans le logiciel AS400,

· Participer à la résolution des litiges,

· Réaliser le suivi des réclamations clients,

· Traiter les demandes de résiliation,

· Être en appui des commerciaux sur le terrain,

· Gérer la relation clients par téléphone et par mail, etc.

Organisé(e), rigoureux(se) et fiable, vous êtes orienté(e) satisfaction des clients, capable de gérer plusieurs tâches à la fois, et vous avez une bonne gestion de votre stress.

Votre aisance relationnelle et votre goût du travail en équipe sont des atouts essentiels pour ce poste.

Vous avez l’habitude de travailler sur la suite office et vous êtes à l’aise avec les logiciels de type CRM ou ERP.

Rejoignez-nous !

rentosj

Description de l'entreprise

Découvrez un univers professionnel étonnant

Evoluer dans des structures à taille humaine, en s’appuyant sur la puissance d’un groupe leader mondial des services aux entreprises, tel est le cadre professionnel que nous proposons aux 3 800 hommes et femmes qui chaque jour forgent notre succès. Une ambition partagée par tous : satisfaire au mieux les besoins de nos clients.

Qualifications

Profil recherché :

De formation supérieure Bac +2, vous disposez d’au moins 4 ans d’expérience en tant qu’assistant(e) commercial(e), ADV ou service clients.

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