Customer Development Executive - Tambaram

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Requirements:

About the Role:

• Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
• The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Business Development (Sales)

• Focus on client retention, renewals & price increase & up-selling
• Compliant Management - To identify & resolve customer complaints within the specific timelines
• Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible
• On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers & Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding
• Lead Generation

Key Result Areas:

• Advance Renewal Followup / CCM
• Customer Objection Handling - with the help of operation
• Renewal letter with PI
• Regular follow-up for renewal and updation in the Renewal portal
• OCC entry from the Renewal portal
• Timely termination from the renewal portal
• Outstanding followup
• SQA

Competencies (Skills essential to the role):

• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis

Educational Qualification / Other Requirement:

• Any Bachelor’s degree
• Languages known: English, Local language
• Experience : 3 -5 years experience in relevant field

Role Type / Key working relationships:

• Productivity Improvement
• Renewal % Improvement
• Effective review customer-wise
• Process Understanding and Implementation
• Renewal Portal Usage in Totality
• Increase in Branch New Sales

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Benefits:

Are you interested?

Here's what you can expect when you join us

Attractive Incentives

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement