Rentokil Initial:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Find out more on careers.rentokil-initial.com
Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in over 65 countries and we are ranked in the top 3 in 63 of those.
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA - Nairobi Kenya in Sales Department.
Key Responsibilities
● Manage all inbound customer enquiries by either selling directly or passing to the
appropriate sales consultant, ensuring that all customer enquiry tickets are
closed as per the the company policy
● Sell inbound customer enquiries to all required residential customers as per the
company matrix
● Follow up and reactivate dead quotations via the inactive pipeline & terminated
customer accounts
● Maintain and develop Key Account prospect database by making outbound new
customer telephone calls and obtaining appointments for sales consultants &
Managers
● Contact potential or existing customers to inform them about a product or service
using scripts
● Answer questions about products or the company
● Ask questions to understand customer requirements/needs and close sales
● Direct prospects complex objections to the Sales and Marketing Manager
● Enter and update customer information in the database
● Conduct risk assessments/surveys from time to time as outlined by Sales
Manager
● Close and process sales in an accurate manner
● Handle grievances to preserve the company’s reputation
● Meet sales targets and facilitate future sales
● Keep records of calls and sales and note useful information
● Contacting the allocated customers and cross/up-selling company services & products
● Make key customer updates on monthly basis
● Establish and detail customers’ needs, competently demonstrate the benefits of RI's
products and services, and respond appropriately to a customer’s requirements
Job Description Page 1 of 4 Oct 2021
● Increase conversion of sales against marketing driven campaigns and leads, and provide
feedback on results.
● Ensure all sales data and relevant records are kept up to date.
● Establish a systematic course of action for self to ensure accomplishment of sales
objectives and goals. Determine priorities and allocate time and resources effectively.
● Develop and implement tactical plans with the Sales Manager in line with the Company
sales strategy for prospects and customers.
● Generate weekly and monthly Enquiries and telesales report, submit to Line Manager
Weekly
● Look out for marketing activations and business opportunities within the
residential associations and liaise with the Marketing officer and Line manager
for execution
● Adhoc tasks as outlined by Line Manager or Managing Director
● Ensure that the residential business authority matrix rule is followed for price sign
off.
● Manage client correspondence, information sheets, and contractual changes and produce
status reports and documentation for all assigned projects.
o Build relationship with all relevant stakeholders both internally and externally
o Conduct and provide competitor analysis from time to time as agreed with the Line
manager.
Requirements:
Key requirements
o Proven experience as telesales representative or other sales/customer service role
o Proven track record of successfully meeting sales targets preferably over the phone
o Good knowledge of relevant computer programs (e.g. CRM software) and telephone
systems
o Ability to learn about products and services and describe/explain them to prospects
o Excellent knowledge of English
o Excellent communication and interpersonal skills
o Cool-tempered and able to handle rejection
o Outstanding negotiation skills with the ability to resolve issues and address complaints
o High school diploma; BSc/BA/Bcom will be a plus
o Competency in driving
Benefits:
- Base salary and Sales Commissions: Applicable as per Company Sales Commissions policy
- Motor vehicle: To be arranged upon joining and can be retained beyond working hours after confirmation
- Medical Cover: To be arranged immediately upon joining
- Pension & Group Life Assurance Cover: To be arranged after confirmation
- Quarterly Incentives - enhanced earnings - Half Yearly and FY Vacations Incentive trips
- Promotional Opportunities
