Indoor Sales Support Administrator

JOB SUMMARY 

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field based field sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

KEY RESPONSIBILITIES   

• Builds and maintains customer relationships, ensuring expectations are met.
• Identifies customer needs and demonstrates product benefits.
• Coordinates sales team activities, manages schedules, and communicates important information.
• Handles customer complaints and provides after-sales support.
• Answers sales calls and follows up as needed.
• Contacts customers to address queries and gather missing information.
• Follows up on outstanding quotes and schedules appointments for the sales team.
• Manages Tender/RFQ documentation, ensuring timely and accurate submissions.
• Prepares quotations and contracts as needed.
• Supports marketing initiatives and coordinates customer outreach through social media.
• Engages in cold calling and customer follow-ups.
• Compiles competitive analysis data continuously.
• Creates reports using SOLO and iCABS as required.
• Stays informed about business financials and competitor products/services.
• Identifies sales opportunities and collaborates with sales staff accordingly.
• Utilizes sales tools to manage customer information and pipeline.
• Attends meetings and submits accurate sales activity reports timely.
• Enhances field sales productivity by qualifying leads and managing schedules.
• Identifies potential customers for sales appointments.
• Maintains updated sales data and records.
• Exhibits ethical sales practices, respecting diversity.
• Assists with other administrative tasks in the sales department as needed..

Requirements:

Qualifications

• An associate’s or bachelor's degree in business administration, business management, or a related field preferred.
• 2 - 3 years experience in sales support administration, or similar.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.

Key Competencies

• Deliver Results: Achieve goals with organization and perseverance for exceptional customer service.
• Act Commercially: Analyze information for informed business and customer decisions.
• Time Management: Work independently, meet deadlines, and prioritize tasks effectively.
• Manage Self: Stay calm and optimistic amid constant demands.
• Works with Others: Build relationships and collaborate to fulfill our mission.
• A Will to Learn: Engage in continuous learning and skill development for results.
  

Benefits:

• Pension Plan
• Paid Time Off
• Private Health Insurance
• Training & Development