JUMP TO CONTENT

Planning Specialist, Customer Experience (Remote)

  1. Customer Service
  2. Full-time

__jobinformationwidget.freetext.LocationText__

Tallahassee, FL

This vacancy has now expired. Please see similar roles below...

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Relationships:

  • Planning & Scheduling Supervisor 

  • Planning & Scheduling Sr. Leader

  • Director Routing and Scheduling 

  • VP Logistics

  • Branch Managers, Service Managers, and Technicians

  • Contact Center colleagues

  • North America Managers and Colleagues

  • Key customers

  • Strong relationships within customer organization and Field

Job Summary:

 

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

Key Performance Indicators: 

  • Work Orders scheduled per day/month

  • 30 and 60 day completion rate

  • Planned Miles between Work Order

Principal Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

  • Creates route plans using work order data and route analysis software

  • Communicates routes within assigned territory to service personnel

  • Summarizes and reviews plans daily with the Service Planning Supervisor

  • Creates summary reports daily and provides to supervisor

  • Performs other duties as assigned

CANDIDATE SUMMARY

Required Experience:

  • Advanced knowledge of Routing and Scheduling software systems 

  • Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand

  • Verbal and written communication skills, including public speaking  

  • Analytical skills and attention to detail  

  • Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)

  • Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations

  • Ability to manage multiple, repetitive tasks

  • Basic understanding of texting software or other forms of software needed to accomplish this objective

  • Ability to effectively interact with co-workers and the public

  • Basic knowledge of the company’s operating systems

Required Leadership Traits and Characteristics:

  • Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.

  • Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.  

  • Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

 

Formal Education, Qualifications or Training:

  • High school diploma or (GED) or equivalent combination of education and/or experience in the service industry

  • 1-2 years of related experience as dispatcher and/or customer service agent

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.


Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

  • Multiple avenues to grow your career

  • Training and development programs available

  • Tuition Reimbursement benefits (for FT Colleagues)


Health and Wellness

  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1


Savings and Retirement

  • 401(k) retirement plan with company-matching contributions 

 
Work-Life Balance

  • Vacation days & sick days

  • Company-paid holidays & floating holidays

  • A company mindset that prioritizes health, safety, and flexibility


We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.
 

By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

List #1

Articles you might be interested in

Sam Schader I.T Director at Rentokil-Initial
From Graduate to IT Director: Follow Sam's Journey

Teaser

Company update

Content Type

Life at RI

Publish date

04/08/2024

Summary

Sam Schrader is the UKIB Region & Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where

Teaser

Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.

Read more
Person typing on a keyboard and tapping a futuristic illustration of people icons
Unveiling our new careers site!

Teaser

Company update

Content Type

News

Publish date

11/29/2023

Summary

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Why the c

Teaser

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.

Read more
Group of female graduates posing together
What is the Rentokil Initial graduate scheme like?

Teaser

New hire

Content Type

Blog

Publish date

09/08/2023

Summary

Inside the Corporate graduate scheme: 1 scheme, countless experiences Aman Bains, Finance Graduate "One thing I have learnt during this graduate scheme is that my career is

Teaser

Read more
Employees celebrating Initial's 120th anniversary at a warehouse with Initial blue signage
Initial celebrates 120 years!

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, with customers’ initials embroidered

Teaser

In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London,

Read more
Group of employees posing for the Asia torch journey charity initiative
Asia torch journey

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Carrying the RI torch across Asia and MENAT Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to

Teaser

Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet.

Read more
England female cricket team hugging on the pitch
Period Dignity

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Promoting Period Dignity in partnership with the England and Wales Cricket board Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership d

Teaser

Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket.

Read more
Two women working in a Rentokil Initial science lab
Future Innovation

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

New science opens doors for future innovation At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers. Our world-lea

Teaser

At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.

Read more
3,500 Trees

Teaser

Company update

Content Type

Life at RI

Publish date

08/24/2023

Summary

Another 3,500 trees planted in the Pacific! This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainf

Teaser

This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainforest to plant over 3,500 trees.

Read more

Search

Browse Jobs