Program Manager, PMO

Region / Function: NA Program Management Office 

Location: Remote

Reports To: Sr Director Program Management

Key Relationships:

• Sr Director Delivery Team and Sr Director Program Management

• Program Managers (Implementation Team)

• North American Transformation Office

• North American Functional Leadership

• North America Managers and Colleagues 

• Global Functional teams

• Key suppliers, partners and consultants 

Job Summary:

The Program Manager will steward all projects within the assigned program to ensure activities are aligned to organizational goals and priorities. They will work closely with the North American functional leaders to ensure project scope and prioritization is linked to their objectives. 

The Program Manager will maintain alignment up, down and across the organization as it relates to project goals, objectives, timeline and status. They will manage, guide and support project managers within their assigned program and will play an active role in initiating and closing projects. 

Key Performance Indicators 

• Delivery of projects to budget, timeline, and scope, with minimum disruption to customers and colleagues 

• End user adoption

• Project delivered for assigned function will support the delivery of:

  • AOP plan (budget delivery)

  • Acquisition Business Cases

  • Growth Program 

  • Employer of choice (retention and satisfaction)

  • Customer retention

Principal Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below represent the knowledge, skill, and/or ability required.  Responsibilities and essential job functions include but are not limited to the following:

• Successfully lead all project teams within the assigned program

• Coach and mentor the project managers leading projects within the assigned program  

• Understand and develop strategies for project delivery that take into consideration their dependencies on other projects within their program and the interaction with other programs and business as usual

• Identify resource needs for projects and secure the right level of support for successful delivery including business case development.

• Participate in recruitment activities to fill project management roles and then support onboarding efforts to position new hires and contractors for success..   

• For all projects in the program managers portfolio, they must follow the North American project management governance processes and procedures and use the approved templates and tools 

• Maintain and improve tools, templates and processes used by program and project managers

• Throughout the project, this individual is expected to make sure all project managers in their program develop and maintain documentation to manage and report on their respective project(s) progress.

• Throughout the project this individual will be required to lead and participate in meetings.  The objective being to both drive the program to success and report on progress throughout

• Responsible for delivering communications that are clear, accurate and the right level for the audience. 

Required Experience:

 10 (Ten)+ years Related experience required

5 (Five)+ years Management Experience Preferred  

•  Current member of a professional body of Project, Program or Change Managers preferred 

•  Experience with Google's G-Suite of tools preferred  

Required Leadership Traits and Characteristics:

• Strong commercial abilities with an attestable customer service focus. 

• Strong analytical and problem-solving abilities with an understanding of key metrics and trends. 

• Excellent people management skills with demonstrable experience of leading a large, dispersed, and diverse workforce across multiple locations and geographies. 

• Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required. 

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. 

• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details. 

• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders

Formal Education, Qualifications or Training:

Bachelor’s Degree or equivalent in Project Management or related subject 

Master’s Degree preferred 

Project Management Professional (PMP) Certification preferred

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.