Senior Technician

Job Summary 

The Senior Technician  will be responsible for ensuring that the field Service Technicians perform their job effectively so as to maximize productivity and maintain high standards of customer service. The Senior Technician will represent the Company in appearance, attitude and professionalism to the field Service Technicians and customers.

Duties and Responsibilities

• Support Service Technicians through training, guidance, and example.
• Ensure compliance with work hours, volume expectations, and the Company’s Technical Handbook.
• Maintain vehicles in secure, clean, and roadworthy condition.
• Equip Service Technicians with necessary pesticides for daily tasks.
• Enforce adherence to safety codes and pest control techniques outlined in the handbook.
• Verify correct zoning and scheduling for treatments and job management.
• Oversee accurate record-keeping in Service Trak and treatment cards.
• Secure and waterproof storage for supplies, ensuring proper stock management.
• Supervise weekend activities and investigate contract terminations to retain clients.
• Conduct Quality Assurance checks and oversee large treatment preparations.
• Tackle persistent infestations directly when necessary.
• Health, Safety, and Environment (HSE): Ensure proper reporting, equipment maintenance, and records management.
• Perform inspections and handle customer complaints effectively.
• Ensure timely completion of reports and instruct technicians on pesticide application, equipment maintenance, safety protocols, and record-keeping.

Requirements:

What we are looking for:

• Must have 3- 5 years experience 
• Supervisory experience would be an asset 
• VSBO Certificate 
• Diploma would be an asset 
• Must be proficient with use of Computers
• Excellent leadership skills with the ability to manage and mentor a team effectively.
• Full Manual Driving Licence required with a clean driving record.
• A proactive attitude and the ability to problem-solve independently.
• Excellent communication and customer service skills to maintain and enhance client relationships.

 Languages

• 
  Dutch - must have reading and speaking 
• English - must have reading and speaking 
• Papiamento