Supervisor, Customer Care

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Customer Care Supervisors do?

The Customer Care Supervisor is responsible for leading and coaching a team of associates in providing quality service for inbound and/or outbound contacts with customers and field operations. Responsible for the day-to-day operations of the team, including adhering to company procedures, policies, and supporting the delivery of the Customer Care strategy. Responsible for the growth and development of direct reports to maximize performance and meet contact center KPIs.

Responsibilities include, but are not limited to;

• Providing effective feedback, coaching, training, professional development, and corrective action
• Lead work-flow distribution and floor management
• Communicate with customers and field operations via phone, email, text, chat, etc.
• Respond with a sense of urgency to Service Levels and maintain world-class customer service
• Recruit by interviewing and making effective hiring recommendations
• Develop and implement process improvements
• Effectively manage change to ensure departmental objectives are met
• Administer performance management by diagnosing improvement opportunities
• Maintain effective working relationships with Quality, Training, and Workforce Management teams
• Provide suggestions to optimize procedures and keep staff motivated
• Ensure adherence to policies for attendance, adherence, and established procedures
• Keep management informed on issues and problems
• Monitor activities of the team to ensure maximum efficiency of the operation
• Facilitate and participate in team and leadership meetings
• Work on projects as needed
• Handle and resolve customer complaints and issues

What do you need?

• High School Diploma or GED required
• 2+ years of progressive, hands-on customer support center experience
• Ability to communicate effectively at all levels within an organization
• Ability to influence and persuade others in the process of change management
• Conflict resolution and negotiation skills
• Analytical skills and attention to detail
• Strong knowledge of office applications including Google Suite is preferred.
• Successfully meet pre-employment background screen

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions 

 
Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.
 

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