Business Services Manager

• Join a market-leading local business, backed by global organisation with a great culture that cares!
• Work within an experienced, supportive and collaborative team environment
• Rewarding remuneration and perks!

If you are an exceptional and experienced leader with a passion to deliver excellent customer service, if you can build, encourage and support a team to reach their potential and deliver that level of customer service, we want you! 

About the role:

The role itself entails you leading the office based customer service team and enable the sales and operations teams in the field. 

The Business Services Manager is responsible for the effective day-to-day, leading and developing of the customer service teams including recruit, train, manage, and monitor their activity to achieve the businesses goals. You will enable them to support the frontline-facing operations and sales team so that they have what they need to meet customer service and sales-specific targets and to provide a high level of quality service excellence to our customers.

What we need from you:

• Display the ambition and focus required to achieve goals/objectives it takes to deliver outstanding customer service. 
• Provide practical support and encourages long-term development of others to build capability. 
• Gives practical training, support, or assistance through actions and/or directions.
• Shows ability to gather and make sense of large amounts of information and apply it to make business and customer-focused decisions. 
• Build relationships and collaborate with other heads of departments.
• Communicate expectations and direction, inspire others to achieve objectives, and hold them accountable to high standards of performance.
• Competence in Microsoft Office Packages 
• Basic OH&S – Work Site Safety 
• At least 3 years of proven customer service skills, sales experience, and leadership ability.
• Experience in a services industry.
• Excellent verbal and written communications skills
• And a love of Plants helps!

About Rentokil Initial (parent company of Posh)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Employee Testimonial

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support, and communication.”

Renay Fagan

Customer Service Consultant

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

National Service Innovation & Development Manager

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

Newcastle