1 X HR Administrator - Claremont - WC

To provide the HR department with administration support to enhance efficiency and control of internal HR processes in the employee benefits space.

KEY WORK OUTPUTS & ACCOUNTABILITIES

Benefits Administration:

• Administer and manage employee benefits programs, including medical aid
• Ensure accurate enrolment, changes, terminations and reconciliations in benefit plans.
• Coordinate with benefits providers and manage relationships to ensure high service standards.
• Maintain benefits records and ensure they are up to date and accurate.

Employee Communication and Support:

• Serve as the primary contact for employees regarding benefits queries and issues.
• Conduct benefits orientations and provide ongoing education to employees about benefit options and changes.
• Develop and distribute benefits communication materials, ensuring employees are well-informed about their benefits.
• Ensure that admin related customer queries, complaints and requests received are resolved accurately and taken to closure

Compliance and Reporting:

• Ensure all benefits programs comply with South African labor laws and regulations.
• Prepare and submit necessary documentation for regulatory compliance and audits.
• Generate regular reports on benefits utilisation, costs, and trends for management review.

HR Administration:

• Support the HR team with general administrative tasks, including maintaining employee records, processing HR documents, and updating HR systems.
• Assist with the coordination and administration of HR projects and initiatives.
•  Prepare payroll input and ensure that all necessary documents and approvals have been received and information is entered accurately on the system
• Carry out all transactional activities that lie within the responsibility of your functional work

Process Improvement:

• Identify opportunities to streamline and improve benefits administration processes.
• Stay informed about industry trends and best practices in employee benefits to recommend enhancements to current programs.
• Must be customer focused / orientated – (internal customers)
• Ability to work in a team with minimal supervision
• Display initiative / be proactive
• Have integrity / be reliable
• Self-confident / assertive
• Highly developed communication skills, both written and verbal as well as sound computer skills
• Attention to detail and excellent analytical skills
• Organisation and planning skills
• Problem solving / solution driven - Takes ownership and responsibility
• Ability to handle pressure - always remain calm and friendly

Requirements:

QUALIFICATIONS & EXPERIENCE:

• Matric Qualification
• Certificate, degree, diploma or other relevant qualification relating to Human Resources
• At Least 2 years Working knowledge and experience within the benefits or HR admin space (preferably with medical aid administration)
• Knowledge of principles and practices of office coordination
• Knowledge of basic principles and practices of record keeping
• Excellent command of the English language, including spelling, grammar and punctuation.
• Previous experience in a similar role
• Knowledge and principles of Human Resources Practices

Benefits:

Medical Aid

Pension Fund