1 X Service Planner : Claremont -WC
- Other
- Full-time
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Cape Town, Western Cape, South Africa
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To provide professional and quality administrative support to the branch operations team, rendering effective and accurate maintenance of customer records, on time reports and any administration related processes and customer requests/queries as and when required.
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Zoning, routing and planning of contract and job work
- Complete daily, weekly and monthly iCABS housekeeping as required to ensure that planning and routing systems operate at optimum level
- Liaise with customers to book initial and subsequent treatments and installations
- Ensure that all work is completed every month and manage catch up of visits
- Run various iCABS service reports in order to assist the supervisor in monitoring technicians productivity and the state of service
- Maintain data in the system ensuring that it is accurate and up to date
- Check technicians daily worksheets and manually enter any visits not entered via the PDA
- Monitor productivity daily
- Monthly card audit
- Maintain filing system for service cards and work lists
- Complaints – log complaints on iCABS creating CCM tickets. All staff are expected to deal with complaints in a professional manner and within 48 hours of receiving the complaint.
- To assist with any other ad hoc administration duties
SKILLS & COMPETENCIES
- Good numeracy skills
- Good analytical skills
- Good communications skills, both written and verbal
- Good organisational and planning skills
- Customer Skills – external and internal
- Ability to identify customer needs and solutions
- Be solution driven
- Strong behavioural connection with values of service, relationships and teamwork
- High energy level / self-motivated /planning and organizing
- Team player / collaborative / initiative focusing on achieving the companies objectives
- Proactive behaviour
- Be reliable and high integrity
- Be assertive and self confidence
Requirements:
- Matric( Grade 12)
- Computer literate – MS Office
- Above average Excel Skills
- Above average numeracy skills
- Good knowledge of Rentokil mainframe (internal applicants)
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