2 X Client Relations Consultant : Pinetown

The purpose of a Customer Relations Consultant is to protect the Region and Company’s revenue from risk of loss or reduction of portfolio. To represent the Region and Company to existing customers in pursuit of business retention, and actively seek portfolio growth opportunities. To achieve Retention and growth targets, and annual KPI’s.

Requirements:

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Achievement and improve retention targets and perform in line with Key Performance Indicators set for annual period 
• Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships, and draw from regional support where required
• Building relationships with operations to achieve good retention and growth rates on allocated portfolio
• Maintain accurate and regularly updated surveys to ensure appropriate service profiles and information record
• Complete and maintain up to date site risk assessments – inform Operations team of any changes to allow safe practice at all times.
• Be responsible for all price adjustments to client profile – MPI negotiation.
• Develop secondary decision making contact within client’s business
• Develop a relationship tier integrating customer stakeholders and RISA responsible parties 
• Maintain complete records of all activities regarding customer, creating a relevant and factual data base
• Actively develop service range expansion to client portfolio - Portfolio growth
• Account Reviews to be done and recorded on Account review system
• Tracking of Risk and growth opportunities on Master Losses and CRC tracker  
• Attend branch and sales meetings as and when required
• Support and action Risk and Opportunity related Disputes
• Assist AR with account related problems on allocated customer base
• Assist with customer relationship training if required
• Resign allocated customers minimize risk as well as focus on cross divisional sales opportunities.
• Ensure that you complete 100% of all your Account reviews by year end.
• Manage all tickets as per KPI and time lines.

SKILLS & COMPETENCIES

• Selling skills/persuasiveness/interpersonal
• Excellent negotiation skills
• Tenacity and resilience
• Initiative/ proactive
• Integrity/reliability
• High energy levels (action orientated)
• Goal setting and achievement
• Self confident/assertive/passionate
• Customer service/relationship building ability
• Problem solving skills/solution driven
• Lateral thinker
• Organisational and planning skills
• Good verbal and written communication skills  
• Awareness of  competitor activity 
• Ability to interact with clients at all levels
• Awareness of Health & Safety measures around on working environment at all times
• Ability to lead, direct and supervise completion of actions plans 

SKILLS (ESSENTIAL)

• Valid drivers licence- Essential
• Above average communication skills (written/verbal/non-verbal)
• Numeric acumen
• Computer literate

QUALIFICATIONS & EXPERIENCE

• Matric 
• Tertiary Qualification an advantage. 
• Business to business sales external meeting
• Minimum 12 – 24 months of proven experience in similar role 
• Computer literacy – MS Office, Windows, Internet tools 
• Customer care - retention of sales
• Sales experience in Service Industry