Business Development Manager - Bangalore East / Exp - 2 to 5 Years / Any Grad

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
The Assistant Manager / Manager - Business Development will be responsible to visit and manage the new sales from Tier 2 and 3 accounts and generate sales for the branch assigned and provide excellent customer service to existing and new clients.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:
Business Development (Sales)
Visit and manage the new sales from Tier 2 and 3 accounts
Get business as per the approved business plan of the branch through various sources
Responsible for sales promotion activities in the assigned territory
Ensure all Sales KPIs are achieved month on month
Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
Maximize conversion of enquiries into orders
Ensure renewals in line with Company Expectations
Keep a close eye on the developments & business opportunities in the assigned territory
Customer Service
Ensure the quality of service delivery
Maintain good liaison with the customers
Prepare reports & submit the same on time to the customers
Attend complaints & participate in logically concluding them along with Operations and Back office whenever required
Conduct detailed inspection/ SRA at client's site
Prepare quotations for the customers through the system
Give report of customer feedback to Branch Manager and collection of Appreciation Letter from RBU/CBU customers



Administration & Accounts
Ensure timely submission of invoices & getting the necessary acknowledgements wherever required


Follow-up for the timely and correct invoicing by the back office
Share the costings and customer expectation with operations before service delivery
Ensure all the collections gets deposited to back office within 24 hours
Review daily collection & billing with back office department

Maintaining Systems and MIS
Ensure the required systems related to sales are updated on a timely basis.
Prepare Daily and Monthly Sales Report
Maintain Database of customers
Set correct Customer expectations with respect to the pest management
Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion.
Timely punching of new sales in SRA so that planners get sufficient lead time to execute the services.
Ensure Service Scheduling is done in consultation with Service Planners and no commitment to customer on service scheduling is given without consulting with SP.

Key Result Areas:
Business Development (Sales)
Develop new business opportunities & Upselling Opportunities
Collection & DSO
Customer Service
Timely Invoice Submission

Competencies (Skills essential to the role):
Good in Demonstrating Selling Skills
Good Interpersonal & Networking Skills
Ability to communicate effectively with the team members
Ability to negotiate with the clients
Ability to achieve targets

Educational Qualification / Other Requirement:
Any Graduate (Any stream)
Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage)

Role Type / Key working relationships:
Field Sales - Individual Contributor Role
External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners

What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

Requirements:

Candidate will be handling Tier 2 Tier 3 clients

IT Sales and Food Establishments - Preferred

Good Communication in English

Negotiation skill

B2B sales

2 to 5 years relevant exp

Benefits:

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Provident Fund

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.