Collections Specialist

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced bilingual collections expert to be a part of our fast-paced collections team.  The position will be based out of our office in Burnaby (8620 Commerce Ct, Burnaby, BC V5A 4N6).  The Collections Specialist will be responsible for the management of collections within an assigned territory.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Must be able to work independently
• Able to identify overdue or problem accounts
• Contact customers daily to collect delinquent balances
• Document collection activity and maintain follow up on all past due accounts
• Experience with and ability to learn and adapt to complex debt collection software
• Respond to customer AR calls regarding account inquiries
• Provide documentation to customer requesting invoices, statements, etc.
• Handle cash application disputes – i.e. research misapplied payments and apply correctly or refund.
• process credit cards as needed
• Maintain good customer relations
• Work solidly as a team with various departments
• Possess excellent, effective, business professional, communication skills.
• Have a pleasant phone manner and etiquette and an ability to speak clearly.
• Capable of following written and verbal directions
• Work autonomously with daily tasks, to set priorities with little supervision
• Support team initiatives as defined by manager
• Be highly organized with strong attention to details.
• Possess problem-solving skills.

Requirements:

• High school diploma or GED – required
• Post-secondary education in a related area of study - preferred
• 2-4 years of professional collection experience - preferred
• Demonstrated proficiency with Microsoft Word, Excel and Power-Point
• Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil-Terminix North America

Benefits:

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity.  We pride ourselves on being a world class team that rewards high performance.  We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.