Credit Control Clerk

Job Purpose

The Credit Control Clerk is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.

Duties and Responsibilities

• To manage the book of debtors accounts and become familiar with these companies, their needs and how to deal with late payments on each of them.
• To contact debtors via email, letters, and telephone to ensure payment of outstanding invoices.
• To ensure the company has all the relevant updated information on the debtor.
• To keep a record of all communication with the customer in the event there are payment problems and the account becomes legal, these records would be needed for court proceedings.
• To resolve all clients’ queries, this may include liaising with other departments, obtaining copies of invoices, proof of delivery of service and/or issuing credit note requests.
• Create tickets for terminated customers using the system.
• To inform the Finance Manager of debtors that should be sent to collection agencies and/or solicitors.
• To report to management on outstanding issues and inform them early of potential debtors problems.
• Liaise with liquidators and request for bad debts to write off.
• Perform any other job-related duties as assigned

Competencies

• Understanding of the end to end Accounts Receivable process
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organisational and time management skills
• Ability to prioritise and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Willingness to escalate debt issues

Requirements:

Qualifications and Experience required

• At least five (5) CXC passes
• At least one (1) year experience in a Credit Control Clerk role or a minimum of two (2) years experience in accounts receivable processes
• Proficiency in Microsoft Office applications with advanced knowledge of MS Excel
• Certification in Credit Management will be an asset
• Certificate in Negotiations will be an asset