Credit Control Team Leader | Auckland

Inspire, lead, and make a real difference!

Rentokil Initial is searching for a dynamic and experienced Team Leader to head up our national Credit Control team in New Zealand.

If you're passionate about leading high-performing teams, optimising collections, and building strong commercial relationships, this could be the next big move in your leadership journey.

What We Offer:

• Flexible hybrid work model after training
• A supportive, collaborative team across NZ and Australia
• Access to a global network with career growth and development opportunities
• Work in a multinational company committed to service excellence and people-first leadership

About the Role:

As our Credit Control Team Leader, you'll be responsible for leading a team of five, reporting directly to the Pacific Credit Manager. You will provide essential guidance and support to your team, focusing on optimising collections processes and protecting company assets. Your leadership will play a key role in minimising debt exposure while also nurturing strong commercial relationships.

What You Will Do:

• Provide day-to-day leadership, coaching, and performance management to a high-performing Credit Control team
• Act as the escalation point for complex or high-value customer and account issues
• Maintain strong working relationships with key customers, regional managers, branches, and internal stakeholders
• Attend regional meetings and visit customers when needed to resolve payment or service issues
• Approve credit transactions, including write-offs, write-backs, and journals in line with policy
• Monitor overdue accounts, negotiate payment arrangements, and manage external debt recovery partners
• Analyse reports to track collection performance, reduce bad debt, and support continuous improvement
• Ensure timely and accurate reconciliation of customer accounts and monthly reporting
• Design and implement effective processes and systems to improve collections within trading terms
• Manage accounts under external administration to minimise financial exposure and risk
• Support internal and external audits through accurate reporting and documentation
• Coordinate legal action for delinquent accounts where required
• Partner with clients to understand their payment processes and offer tailored solutions
• Work closely with Sales, Operations, and Business Managers to ensure proper account setup and accurate invoicing for key contracts

Essential Experience & Skills:

• 3+ years of experience in credit/collections with team leadership responsibility
• Proven ability to coach, engage, and develop team members
• Strong interpersonal and communication skills
• A solution-oriented, pragmatic, and empathetic leadership style
• High emotional intelligence and the ability to lead through challenges
• Strong proficiency in Excel and experience using credit control systems
• Demonstrated ability to problem-solve complex financial and debt issues
• Commitment to meeting deadlines and the ability to prioritise

Desirable Qualifications:

• Diploma or Certificate in Financial Services, Credit, or Accounting
• Experience working in a B2B environment
• Previous experience in similar industries

Applicants currently must have the right to live and work permanently in New Zealand.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 68,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. 

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.