Credit Controller

• Submitting all invoices with proper documentation (service reports, breakdowns) via email to

customers at the beginning of each month

● Negotiating payment plans with customers and setting payment terms and condition accordingly

● Maintaining debt records, conducting regular analysis of the credit-control system and

implementing changes as needed to reduce bad debts.

● Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and

ensuring prompt action is taken for non-payment or continued late payment

● Overseeing and initiating collection calls with concerned parties and account holders in order to

resolve all outstanding customers debts / billing issues on these complex accounts

● Performing customer accounts reconciliation on a monthly basis and sharing outstanding

balance with customers where required

● Recording all debtors’ communications, payment plans, disputes on OnGuard and ensuring

dashboards and tracker sheets are updated on daily basis

● Following up on overdue invoices and payments and implementing company collections

procedures as necessary

● Reporting outstanding debt accounts and payment issues to management on a weekly basis

● Reviewing credit notes or additional billings and negotiating payment plans with debtors where

required.

● Managing the service suspension process for the recovery of debt, actively chasing aged debt

and taking the lead in reviewing debtor key accounts

● Preparing proposals for delinquency accounts where legal action may be required, and reporting

account disputes for Finance management to advise on appropriate actions.

● Providing continuous coaching and support to the credit control teams to achieve departmental

goals and collection targets

● Supporting the team by training new joiners on collection systems (OnGuard), processes and

procedures.

Requirements:

• BA degree in Accounting, Finance, Business Administration or any relevant field

● Experience of minimum 4 years in a similar role

● Proficiency in English and Arabic with excellent verbal and written communication skills

● Knowledgeable in reporting and monitoring with remarkable attention to details.