Customer Analyst

About the Position

We are looking for a Customer Analyst to join our team.

This is a critical role that combines business analysis, daily support for our customers  and process improvement.

Key Responsibilities

• Report Analysis and Control Execution: Analyzing reports, identifying and flagging required actions, and executing them to streamline operations with our customers and service personnel. This includes performing various control processes.

• Key Account Support: Serving as a central point of contact for key customers, including for purchase orders, managing processes for building and renewing orders, submitting invoices and reports, and providing ongoing support.

• Report Generation: Creating and sharing operational and invoicing reports for big customers.

• Data Quality Improvement: Improving data quality, mapping, and reconciliation between different data sources.

• Development of Analytical Tools: Building reports and Dashboards to adapt required processes.

• Back Office Process Optimization: Mapping, building, and improving Back Office operational processes to enable growth and scale, using different tools to automate processes.

Rentokil Initial is the world's largest pest control company, employing over 60,000 people in approximately 90 countries. The company is international and traded on the stock exchanges in the UK and the US.

Our site in Israel focuses on the development of advanced pest control technologies, including the integration of hardware, software, and artificial intelligence, and provides pest control services to various companies, including those in the pharmaceutical and food industries.

Mandatory Requirements

• Education: Bachelor's degree in Business Administration or another relevant field.

• Experience: 1-2 years of experience in the field.

• Systems: Extensive knowledge of information systems and ERP systems.

• Analytical Tools: Extensive knowledge of Google Workspace tools; proficiency in Excel (including data models and scripting); and expertise in PowerBI, including building reports and dashboards from scratch.

• Process Improvement: Experience in process mapping, proposing improvements, and implementing them.

• IT characterization and Changes: Experience in writing IT process specifications and working with IT experts, managing changes, and testing.

• Structured Work Environment: Familiarity and proficiency with structured process environments and internal controls.

• Interpersonal Skills: High interpersonal ability.

Benefits

Benefits and salary will be discussed in detail during the first interview stage.

Working model

The position requires working from the office 5 days a week. Our office is in Hevel Modiin Industrial Park (Shoham).