Customer Care Executive (HCM, contract 6M)

JOB PURPOSE:

• Customer Care function is a direct link between the company and the customers using/looking for services with Rentokil Initial Vietnam, to maximize the business opportunities and taking good care of customers.
• The job function including routine calls for providing approved information, receiving all calls & queries, coordinating complaints & requirement, surveying customer satisfaction (CVC). The Customer Care Executive is accountable for providing the excellent Customer Care execution duties.

DUTIES & RESPONSIBILITIES

1. Handle customer service activities:

• Receive all incoming (inbound) calls and queries, handle and transfer calls.
• Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required.
• Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination).
• Coordinate complaints and requirement from customer according to SOPs and 2/24 promise.
• Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences.
• Keep and maintain proper record and filling.
• Being a Centre of Customer Care which promotes the “Customer Centric Culture” and a contact point for customers in enquiries, complaints, requirements and etc.

2. Other requested tasks:

• Perform tele-sales task.
• Express the company’s culture with professional image.
• Other related tasks are required

Requirements:

• Graduated from College/University with major in Business Administration, Customer Service or Marketing with the same level in foreign companies.
• Have at least 01 experience year in the field of service planning/ sales administrator and/or customer service.

• Skill of communication in English
• Skill of MS office.
• Have the ability to interact with customers.
• Able to work independently, multi task and solve problems.
• Should be flexible, confident and organized.

For candidates applied from Facebook page, kindly send your CV/Resume to email address: [email protected]