Customer Service Administrator

Customer Service Administrator

This role comes with a basic salary of £20,550.82 per annum with the scope to achieve a bonus of £160 per month.

Full-time (37.5 hours) - Monday to Friday

Morecambe - Hybrid Working - home and office based

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 80 countries and providing services that protect people and enhance lives.

As a business we have a strong focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.

As a Customer Service Administrator, you will be a key member of our Administration Team, responsible for providing a world-class level of service to our customers. You will support our customers by finding the correct resolution for the customer and the business. You will be resolving a range of customer queries in regards to medical and washroom solutions, alongside your colleagues.

Key Responsibilities:

• To take full ownership of incoming orders via email within a centrally shared order inbox, being proactive with each customer to make sure records are updated and correctly capturing the Customer’s needs.
• To work in a quick and efficient manner with minimal disruption for the customer/sales team resulting in a speedy resolution.
• To provide a consistent level of high detail processing for our sales teams.

Requirements:

Key Deliverables:

• Delivering consistent quality on order processing in line with the expectations of Rentokil Initial.
• To ensure all customer orders are processed correctly, resulting in a swift resolution for the customer and sales teams.
• To engage with the sales teams to understand their needs and what resolution needs to be applied in order for the customer to be satisfied.
• To achieve a variety of targets set in line with Rentokil Initial’s structure.
• To monitor your own workload such as emails and tickets to ensure no request goes unanswered.
• To actively support your colleagues with tasks in line with your role.
• To build strong relationships with all management, colleagues and internal customers to ensure that all external Customers experience excellent service at all times.

Essential Skills Required:

• Active Listener
• Strong Multi-Tasker
• Strong Time Management skills
• Excellent communication skills – including written and verbal skills
• Passionate about putting the Customer first with a positive, friendly attitude
• Delivers a continuous improvement culture
• Able to work under your own guidance but also heavily invested in a Team mentality
• High attention to detail

Professional Experience/Preferred but not essential:

• Call Centre/Admin Experience
• Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
• Proven experience of working in a customer facing Team, being able to self-manage your own time and working in a fast paced environment.

Benefits:

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Benefit from life insurance and enrolment into our company pension scheme
• Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Uncapped leads commission - although this isn’t a sales job, we appreciate your contributions and reward you for passing on sales leads
• Refer a Friend - to work for Rentokil Initial (can earn up to £1000)
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.