Customer Service Agent (Residential Sales)

Customer Service Agent (Residential Sales)

Key Information

This role comes with a basic salary of £21,941 per annum plus commission & benefits (including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme)

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Expected OTE: £22,700 per annum, incl bonus and a chance to add with commission schemes available after probationary period

Working hours: 40 hour contract working Flexible hours Monday to Friday from 0800 - 1800 

Location: Hybrid working at our Birmingham Bromford Lane office or Dudley Castlegate office, you will be expected to work at our office 2 days per week

The Role

You will be a key member of our Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for taking inbound calls and making outbound calls resolving a range of customer queries in your section alongside colleagues, working together towards your combined goals. You will also be tasked with the duty of selling Pest control jobs to residential customers in need. You will be the first point of contact for all new, existing and prospective customers, providing service through your learnt understanding of all business services, products and procedures, resolving as many issues as possible at the first point of call.

Requirements:

Key Requirements

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace with suitable internet connection 
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

Benefits:

Benefits Include

• Commission ranging from 0.51%-3.06% for each days sales if own and team target is hit 
• Monthly bonus scheme of up to £780 per annum after probationary period
• Enrolment to our company contributory pension scheme
• Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
• RI Rewards - provides access to cashback and discounts from 3,000+ retailers
• Refer a Friend - to work for Rentokil Initial (can earn up to £1000)
• Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
• Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
• Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here