Customer Service Apprentice

Customer Service Apprentice - PETER COX.

Newcastle Upon Tyne

Permanent, full-time role

Monday - Friday 8am-5pm

Salary : £13,500 per annum

Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world.

We have recently been ranked #24 in the Top 100 Apprenticeship Awards 2022 , including being voted Glassdoors Best Place to Work in 2020 Employees Choice and we were also voted Top Rated Workplace in 2019 by Indeed.

Peter Cox, part of the Rentokil Initial group, are one of the UK’s market leaders in damp proofing, waterproofing, timber preservation and wall stabilisation.

We are a government accredited learning organisation; we deliver the best training, qualifications and opportunities to our people. This means, as soon as you walk in the door, we spend time making sure you are an expert in your field. There will be opportunities to broaden your skill set through a host of courses provided internally. Fancy a promotion in the future? The skills you learn can ready you for managerial positions!

What will you be doing?

We are looking for a professional and efficient team member to join us as a customer service apprentice within Peter Cox. This role is responsible for the sales administration in the area. To support the branches and surveyors to achieve sales targets. To deliver reports and dashboard to help with sales management in the area.

Day to day you will be responsible for:

• Quote Outstanding Reports
• Sales Numbers
• Follow Ups
• Tender Updates
• Uploading Development sheets and contact cards
• Dealing with enquiries (Pest Proofing, Tenders, Special Commercial Customer Enquiries, Rebooking surveys on NAV, Invoice and credit survey fees.)
• Supporting the re-inspection team when required
• Helping surveyors arrange development visits
• Administering documentation relating to a sale or post-sale paperwork
• Monitoring area inbox
• Dealing with customers requiring updates or with a sales related complaint

Requirements:

Key Qualities:

We are looking for candidates with the following skills to take on the role:

• IT Literate and ability to use NAV and Google Apps
• Excellent Customer Service Skills
• Good written and verbal communication skills
• Able to manage time effectively and complete daily tasks
• Have a good understanding of the sales process
• Have the ability to drive the common execution of company goals and targets

Benefits:

In return, we offer:

• A competitive basic salary of £13,500 with potential to earn bonus after six months depending on performance
• Grading promotions that increase your basic salary based on your annual performance for the first three years
• Benefits such as access to friends and family discount scheme called RI Rewards where you could earn discounts in over 3000 retailers
• Full training, continued support and development opportunities
• The opportunity to work within a diverse, fast-paced, and growing company

If you've made it this far, you must click apply! Don't miss this opportunity to join our growing team! Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here.