· Communicate and coordinate service timings and dates between Ops and Sales department across all teams

· Ensure that schedule is accurately updated on a daily basis

· Weigh and plan the best possible route for technicians to maximize productivity

· Coordinate and support the arrangement for all service visits

· To identify, feedback and rectify any clashes on time promptly

· Monitor the daily service done and escalate the scheduling issues to supervisor and line managers

· To retrieve requests by clients and/or remarks by the technicians recorded during the visit and convey to the relevant department

· To raise credit and debit note request when required with approval.

· To facilitate technicians’ work by housekeeping system’s data such as location sequence and special instructions.

· Handling inbound call from and outbound call to clients when necessary.

· Other administrative jobs.

Requirements:

· GCE “O” Level, Diploma in any discipline or higher

· Familiarity or experience with Customer Service and Administration a must

· Computer literate, knowledge in Microsoft applications a must

· Service-oriented and able to work under pressure

· Ability to coordinate and plan routes is a must

Benefits:

5 day work week (8.30am to 5.45pm)
Work Location: 16 Jalan Mesin (Closest MRT: Tai Seng)
Training provided
16 days of annual leave
AWS
Medical and Dental benefits, along with insurance coverage to our employees

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