Customer Success Specialist

▪ Achieving their individual renewal targets.

▪ Performing courtesy calls and regular checkups to ensure customer satisfaction.

▪ Conducting early risk assessments, evaluating client satisfaction reports and ensuring proactive

corrective measures.

▪ Identifying areas of opportunity, best practices and acting as day-to-day contact for assigned

accounts.

▪ Evaluating growth opportunities, and expanding Rentokil Boecker offering to existing clients and

referring them to the relevant Sales/Trade Consultants.

▪ Keeping clients engaged and regularly using our products and delivering satisfying services that lead

to customer stability.

▪ Supporting in the creation of effective customer success procedures, policies, and standards.

▪ Assisting the Customer Success Manager (CSM) in developing success plans for customer

acquisitions and retention.

▪ Fixing issues before they happen.

▪ Assisting the CSM in analyzing customer data to improve customer experience.

▪ Uncovering the root cause of a problem, quickly analyzes potential solutions, and makes clear and

informed recommendations.

▪ Drafting metrics reports related to client retention for CSM evaluation.

▪ Supporting the CSM in drafting effective customer success procedures, policies, and standards.

▪ Serving as a focal point in the implementation of an effective customer loyalty program, reward

plans and bundles.

▪ Constantly working on supporting the CSM in improving Rentokil Boecker services and products.

Requirements:

▪ Bachelor’s Degree in Business Administration or equivalent.

▪ At least 4 to 6 years of experience in communications, marketing, sales, account management, or

customer success.

▪ Excellent communication skills.

▪ Time management skills.

▪ Able to effectively handle a number of diverse and complex problems at the same time.