Digital Learning Coordinator

Operating from within the Group Learning and Development team (HR), the Digital Learning Coordinator will support the U+ Team and be accountable for Learning Management System (LMS) administration and configuration enabling the deployment and delivery of digital training content across all of Rentokil Initial.

The role will include deploying learning content in various forms of digital media for internal customers. The individual will also be responsible for managing our internal LMS system, & the deployment of training across the operating regions. The Digital Learning Coordinator will be responsible for shaping the training to the needs of our colleagues and managing any ongoing

development and enhancement of the LMS, whilst managing internal level 2 service desk tickets for U+.

The Digital Learning Coordinator will also be responsible for various regional and local reporting requirements of our markets, processing of monthly colleague data, whilst supporting senior colleagues in Ad-Hoc projects to ensure that the U+ system supports them in the necessary way.

Within this role, the U+ Digital Learning Coordinator will have to work closely with the Digital Learning Manager and U+ Content Development Centre.

Key Responsibilities:

● Creating and distributing global training content across multiple businesses/languages and developing projects in the areas of eLearning and new technologies to continually improve the provision for teaching, learning and assessment.

● Managing our internal LMS; U+ (Cornerstone OnDemand) which includes maintaining vendor relationship and acting as the main point of contact from a technical perspective for Group and Regional stakeholders.

● Assist with digital learning support across Rentokil Initial, this includes facilitating U+ functionality workshops for countries and ensuring countries use U+ in a way that meets their local objectives

● Working with stakeholders from around the organisation to align our business units to our L&D strategy.

● Working with colleagues in the business assisting them with U+ technical queries.

● Provide regular updates to the global business to share L&D best practices and general U+ updates (e.g latest industry trends, new technical features within U+).

● Creating LMS reports

● Maintaining high levels of data quality and conducting regular data cleanses

● A point of contact for all LMS platform administration activities and general troubleshooting.

● Responsible for the testing and deployment of new LMS functionality.

● Define and deploy processes to allow the regular submission of employee data for U+ in a secure, regular method.

● Produce & provide monthly reports for on our global compliance programme, and work with local HR colleagues to ensure completion across the organisation

● Work with the global HRIS team to ensure that the relevant data is being transferred efficiently between our global HRIS (Workday) and U+

Requirements:

Personal Characteristics

● Highly digital and data savvy. They are curious about new technologies and innovations and seek pragmatic ways to solve problems for stakeholders.

● Able to manage own workload and deliver against multiple deadlines effectively. Will always strive to deliver when they commit to.

● Strong focus on the customer and moves quickly to respond to customer needs.

● Has a strong desire to work hard and go the extra mile to over-deliver on commitments.

● Constantly seeks out ways to make things more effective or efficient.

● Comfortable with metrics and has good analytical skills.

● Creative and curious about technology.

● Strong attention to detail.

● Comfortable with manipulating data and information and a strong knowledge of Excel

Benefits:

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking