Direct Debit Credit Controller

Credit Controller

Dudley (Hybrid role 2 fixed days in office 3 days home office)

Monday - Friday 8:30-5pm

Salary - £22,986

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management

We are currently recruiting for a Credit Controller to join our established Finance team in Dudley.

Key responsibilities of the Credit Controller will include the following;

• Maintain own set of accounts of Direct debit customers and ensure collection activity is in line with the current process
• Ensure accurate collection activity is maintained at all times
• Ensuring constant improvement against customer satisfaction measures and internal operational measures with regard to the customer’s issues.
• Proven track record to work without being supervised
• Manage a high level workload and pick up any ad hoc projects to support the department
• To manage issues in a timely manner
• Assist to resolve customer related issues and complaints, including all customer communications
• Assisting to develop and disseminating appropriate debt information, ensuring outstanding customer queries are thoroughly investigated and escalated through the Credit Control function
• Assisting in the production of month end reports, KPI reports, together with ad hoc reports as required
• Escalation of non-standard processes

Requirements:

To be considered for the Credit Controller position you will ideally have the following;

• Previous exposure working in a finance environment, numerate, with the ability to understand, interpret and communicate complex accounts and financial reports.
• Previous exposure working within collections
• Ability to maintain a high level of accuracy whilst meeting deadlines
• Show passion and have a "can do" attitude
• Customer Service experience
• Problem Solving skills
• Willingness to learn

Benefits:

What we offer in return..

As well as joining a FTSE100 and award winning Finance team, we also offer you:

• A competitive salary package
• Monthly Bonus scheme with the ability to earn £220 per month based on personal performance
• Rentokil Rewards (includes cash back and discounts on multiple retailers)
• Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
• Company pension
• Opportunity to contribute to a private healthcare scheme
• Relocation package

Whilst our Finance team comes from a range of different backgrounds, we find most of our Credit Controllers have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.

For more information on the Rentokil Initial family, please visit our website www.rentokil-initial.co.uk

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.