Directeur des opérations
- Other
- Full-time
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Sherbrooke, Quebec, Canada
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Les directeurs des opérations sont chargés de former, de diriger et de développer une équipe de techniciens de service. Ils contribuent à la réalisation des objectifs en matière de ventes et de revenus, à la fidélisation et à la rétention des clients, et veillent à ce que l'équipe fournisse un service exceptionnel à nos clients. Les autres tâches de gestion comprennent le suivi et la gestion des rendez-vous prévus pour des raisons d'efficacité, la distribution du matériel sur le terrain, les audits de contrôle qualité des clients et la gestion des comptes
Principales fonctions et responsabilités
- Gérer les opérations quotidiennes des techniciens de lutte antiparasitaire dans le but de fournir un service de qualité supérieure à nos clients.
- Orienter le personnel dans tous les aspects des opérations, du service et de la prise en charge des clients.
- Responsable de la gestion des performances financières de base des opérations, y compris la croissance du chiffre d'affaires et le contrôle des dépenses.
- Se déplacer quotidiennement sur le territoire pour rendre visite aux clients, assister les techniciens antiparasitaires et travailler en étroite collaboration avec l'équipe de vente sur le développement des affaires.
- Capable de travailler selon un horaire flexible, y compris tôt le matin et le week-end si nécessaire.
- Soumettre des rapports hebdomadaires, mensuels et annuels, selon les besoins.
Requirements:
- CD5 (de préférence mais pas obligatoirement)
- 3 à 5 ans d'expérience dans un poste de gestion avec un accent sur le service à la clientèle
- Expérience en gestion de la lutte antiparasitaire requise
- Succès dans la formation, le mentorat et l'encadrement des professionnels du service.
- Excellentes aptitudes à la communication orale et écrite
- Une expérience préalable dans un environnement de service orienté vers les routes de service est un plus.
- Capacité à obtenir et à conserver les permis/certificats exigés par les réglementations fédérales, provinciales et locales.
- Doit réussir le contrôle des antécédents préalable à l'emploi. Doit posséder un permis de conduire valide et fpurn et possess a valid driver’s license and pass motor vehicle record search
Salaire annuel entre 60 000 $ et 70 000 $ selon expérience
Benefits:
- Assurance Dentaire payé à 100% par l'employeur
- Assurance Maladie Complémentaire payé à 100% par l'employeur
- Assurance Vie
- Assurance Vision
- Congés payés
- Événements d'Entreprise
- Programme d'Aide aux Employés
- Bonus de commission
- Véhicule de compagnie
- Bonus annuel
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