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Directeur des opérations

  1. Other
  2. Full-time

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Sherbrooke, Quebec, Canada

This vacancy has now expired. Please see similar roles below...

Les directeurs des opérations sont chargés de former, de diriger et de développer une équipe de techniciens de service.  Ils contribuent à la réalisation des objectifs en matière de ventes et de revenus, à la fidélisation et à la rétention des clients, et veillent à ce que l'équipe fournisse un service exceptionnel à nos clients.  Les autres tâches de gestion comprennent le suivi et la gestion des rendez-vous prévus pour des raisons d'efficacité, la distribution du matériel sur le terrain, les audits de contrôle qualité des clients et la gestion des comptes

Principales fonctions et responsabilités

  • Gérer les opérations quotidiennes des techniciens de lutte antiparasitaire dans le but de fournir un service de qualité supérieure à nos clients.
  • Orienter le personnel dans tous les aspects des opérations, du service et de la prise en charge des clients.
  • Responsable de la gestion des performances financières de base des opérations, y compris la croissance du chiffre d'affaires et le contrôle des dépenses.
  • Se déplacer quotidiennement sur le territoire pour rendre visite aux clients, assister les techniciens antiparasitaires et travailler en étroite collaboration avec l'équipe de vente sur le développement des affaires.
  • Capable de travailler selon un horaire flexible, y compris tôt le matin et le week-end si nécessaire.
  • Soumettre des rapports hebdomadaires, mensuels et annuels, selon les besoins.

Requirements:

  • CD5 (de préférence mais pas obligatoirement)
  • 3 à 5 ans d'expérience dans un poste de gestion avec un accent sur le service à la clientèle
  • Expérience en gestion de la lutte antiparasitaire requise
  • Succès dans la formation, le mentorat et l'encadrement des professionnels du service.
  • Excellentes aptitudes à la communication orale et écrite 
  • Une expérience préalable dans un environnement de service orienté vers les routes de service est un plus.
  • Capacité à obtenir et à conserver les permis/certificats exigés par les réglementations fédérales, provinciales et locales.
  • Doit réussir le contrôle des antécédents préalable à l'emploi. Doit posséder un permis de conduire valide et fpurn  et possess a valid driver’s license and pass motor vehicle record search

Salaire annuel entre 60 000 $ et 70 000 $ selon expérience

Benefits:

  • Assurance Dentaire payé à 100% par l'employeur
  • Assurance Maladie Complémentaire payé à 100% par l'employeur
  • Assurance Vie
  • Assurance Vision
  • Congés payés
  • Événements d'Entreprise
  • Programme d'Aide aux Employés
  • Bonus de commission
  • Véhicule de compagnie
  • Bonus annuel
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