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Directeur des opérations

  1. Other
  2. Full-time

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Sherbrooke, Quebec, Canada

Les directeurs des opérations sont chargés de former, de diriger et de développer une équipe de techniciens de service.  Ils contribuent à la réalisation des objectifs en matière de ventes et de revenus, à la fidélisation et à la rétention des clients, et veillent à ce que l'équipe fournisse un service exceptionnel à nos clients.  Les autres tâches de gestion comprennent le suivi et la gestion des rendez-vous prévus pour des raisons d'efficacité, la distribution du matériel sur le terrain, les audits de contrôle qualité des clients et la gestion des comptes

Principales fonctions et responsabilités

  • Gérer les opérations quotidiennes des techniciens de lutte antiparasitaire dans le but de fournir un service de qualité supérieure à nos clients.
  • Orienter le personnel dans tous les aspects des opérations, du service et de la prise en charge des clients.
  • Responsable de la gestion des performances financières de base des opérations, y compris la croissance du chiffre d'affaires et le contrôle des dépenses.
  • Se déplacer quotidiennement sur le territoire pour rendre visite aux clients, assister les techniciens antiparasitaires et travailler en étroite collaboration avec l'équipe de vente sur le développement des affaires.
  • Capable de travailler selon un horaire flexible, y compris tôt le matin et le week-end si nécessaire.
  • Soumettre des rapports hebdomadaires, mensuels et annuels, selon les besoins.

Requirements:

  • CD5 (de préférence mais pas obligatoirement)
  • 3 à 5 ans d'expérience dans un poste de gestion avec un accent sur le service à la clientèle
  • Expérience en gestion de la lutte antiparasitaire requise
  • Succès dans la formation, le mentorat et l'encadrement des professionnels du service.
  • Excellentes aptitudes à la communication orale et écrite 
  • Une expérience préalable dans un environnement de service orienté vers les routes de service est un plus.
  • Capacité à obtenir et à conserver les permis/certificats exigés par les réglementations fédérales, provinciales et locales.
  • Doit réussir le contrôle des antécédents préalable à l'emploi. Doit posséder un permis de conduire valide et fpurn  et possess a valid driver’s license and pass motor vehicle record search

Salaire annuel entre 60 000 $ et 70 000 $ selon expérience

Benefits:

  • Assurance Dentaire payé à 100% par l'employeur
  • Assurance Maladie Complémentaire payé à 100% par l'employeur
  • Assurance Vie
  • Assurance Vision
  • Congés payés
  • Événements d'Entreprise
  • Programme d'Aide aux Employés
  • Bonus de commission
  • Véhicule de compagnie
  • Bonus annuel
List #1

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