General Manager Curacao

JOB SUMMARY

The purpose of this role is to lead and drive the performance and growth of the Curacao business, ensuring that the business delivers budgeted revenue, profit and operating cash flow targets. The General Manager is the final responsible of the full business. The business covers cleaning and infection prevention services. For this area the General Manager has general managerial, turnover and profit & loss (P&L) responsibility. The General Manager is responsible for ensuring that organisational values of Service, Relationships & Teamwork are driven and embedded across the sites, ensuring the colleagues represent the company professionally and in accordance with company ethics and standards. This position is responsible for the leadership and management of the Company which will generate a strong profitable and competitive position in the market and a well informed and motivated workforce. To determine the strategic direction and manage all of the activities of the subsidiary, in order to meet stakeholder requirements for profitability, market growth, efficiency, safety, quality, corporate governance and social responsibility.

KEY RESPONSIBILITIES

• Final responsibility for the whole country's business results.
• Promote company values and make sure values are lived in the organisation.
• Responsible for and focuses on growing strategic business areas with a view to maximise profit.
• Leads the management team through providing effective leadership to support the team in achieving P&L targets and results.
• Leading the Management team in developing and refining long/medium term strategies and incorporating into a Strategic plan that fits within the framework of the Vision and Mission and Group strategy.
• Monthly review and modification of strategy and action plans with management to ensure timely execution and achievement of targets.

• Provide all necessary support, advice and encouragement to enable colleagues to achieve sales and service targets, control expenditure and deliver debt management within agreed budget levels
• Manage retention levels to ensure 75% of sales colleagues on board and 100% of new sales colleagues on-boarded year-on-year
• Drive employee engagement and enablement agenda throughout the region through year-on-year improvement in employee survey scores
• Providing effective leadership to subordinate staff and ensuring compliance with company policies and procedures.
• Design, develop and implement the Rentokil-Initial service delivery model within the business using a clearly defined protocol and KPI's for service delivery
• Lead operational efficiency initiatives that improve costs, processes and systems
• Ensure all contractual obligations to clients are met or exceeded in line with established service delivery levels
• Improve business productivity in line with budget plan, using strategic work allocation and productivity methodologies
• Build and enhance customer relationships and retention through scheduled visits
• Deliver financial operating plan inclusive of cash targets
• Lead improvement on sales and revenue growth, profit, net gain, terminations and cash (DSO and debt)
• Set and achieve business targets in accordance with overall business strategy and create an environment which supports the achievement of business objectives
• Conduct scheduled business reviews - sales and service performance, cost control, customer satisfaction
• Willing to perform any other reasonable duties that may arise in the delivery of business strategy and objectives

Requirements:

Qualifications and experience

• Post graduate qualifications are an asset
• Bachelors’ Degree in Business Management or similar
• At least 7-10 years’ work experience in senior managerial role supporting at the Executive level with progressive experience as a senior manager
• Proven track record in a sales/service delivery environment
• Business and commercial acumen
• Must be proficient in speaking/ writing English & Dutch
• Speaking/ Writing knowledge of Papiamento will be an asset

Knowledge and skills

• Proficient in Microsoft Office Suite, Multi-Media technology and other relevant software and statistical tools.
• Effective leadership skills.
• Effective communication, analytical and interpersonal skills.
• Possesses Time Management skills.
• Leadership.
• Market & Competitor awareness.
• Strategic, Innovative and Creative Thinking.
• Result focused.
• Customer focused.
• People oriented.
• Entrepreneurship.
• Change management knowledge.