General Manager

Job Summary

The General Manager will lead business performance and growth, focusing on achieving revenue, profit, and cash flow targets for Rentokil Initial Trinidad. This role includes full P&L responsibility and ensures the values of Service, Relationships, Responsibility and Teamwork are upheld. The General Manager will direct the company to maintain a competitive market position and foster a motivated workforce while managing strategic direction and operational activities to meet profitability and stakeholder needs.

Responsibilities

• Oversee business performance and uphold the values of the Company.
• Expand strategic business sectors to optimize profitability and assist management in meeting Profit & Loss targets.
• Administer performance management for Sales & Service teams, encompassing appraisals and development initiatives.
• Guarantee adherence to health, safety, quality, and environmental standards.
• Maintain continuous oversight on the quality of daily operations. Emphasize Sales & Service through benchmarking, monitoring, and presenting Key Performance Indicators (KPIs) to enhance business outcomes via customer service, efficient processing, and support functions such as Health & Safety, Administration, and Human Resources.

Strategic

• Drive the execution of the Company's vision and mission by developing and implementing long-term strategic plans.
• Drive market share growth and consolidate profitability through strategic annual business planning.
• Implement a robust monthly review cycle to ensure tactical execution and deliver key performance targets.

People Accountability

• Support colleagues in achieving sales/service targets and managing budgets.
• Drive employee retention and engagement, ensuring training and performance management align with strategic goals.
• Ensure high standards in health and safety and compliance with HR legislation.

Service Accountability

• Implement the Rentokil-Initial service delivery model with defined protocols and KPIs.
• Lead operational efficiency initiatives and build customer relationships.
• Responsible for both strategic planning and the hands-on execution of operational goals.
• A dynamic leader who can seamlessly shift between high-level strategy and direct, on-the-floor management

Profit/Cost/Sales/Process Accountability

• Deliver financial operating plans and improve sales and revenue growth.
• Set and achieve business targets in line with strategy and negotiate with trade unions effectively.
• Collaborate with finance for accurate budget preparation and perform additional duties as needed.

Requirements:

Essential Experience, Qualifications and Competencies

• Post graduate qualifications would be an asset
• Bachelors Degree in Business Management or similar 
• At least 7-8 years’ work experience in senior managerial role supporting at the Senior Management level with progressive experience as a senior manager in a B2B environment
• Proven track record in a sales/service delivery environment
• Business and commercial acumen

Desirable Experience, Qualifications and Competencies

• In-depth work experience within a pest control or washroom hygiene business would be an asset but not mandatory
• Pest control certification would be an asset but not mandatory
• Excellent people management skills with demonstrable experience in leading a large, dispersed and diverse workforce Hands-on & excellent organisational and leadership skills with the ability to operate strategically and operationally effectively as required.
• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details Being a good negotiator.

Competence description

• Deliver Results
• Act Commercially
• Manage Self
• Coach & Develop
• Work with others
• Display Leadership