Global Citrix Technical Specialist

The Global Citrix Application Streaming Technical Specialist will work closely with the projects teams, Data Center Operations Engineers and Operations Control Center colleagues globally to deliver solutions to support projects and operational service improvement.

Operating within the Rentokil Initial IT Service Management (ITSM) Framework, day to day tasks will be driven by the Global Citrix

Application Streaming Technical Specialist responsible for the implementation of project initiatives across the global environment, servicing Rentokil initial business units

Responsibilities

- Citrix subscription / ADC licence management (Purchasing, renewing and inventory management)

- Upgrade, Patch and Configure Citrix Application Delivery Controllers (ADC) Netscaler Appliances

- Upgrade, Patch and Configure Citrix Application Delivery Management (ADM) Appliances

- Citrix Virtual Apps/Desktops Hygiene - Auditing and implementation of IT Best practices.

- Citrix Provisioning Services - Creating, upgrading, migrating vDisks and implementing best practises

- Configuring Citrix Application Layering

- Citrix Application Configuration & Data migrations

- Global Service Ownership (Citrix / Application Streaming / ADC) - Work with the regional Data Center operations engineers to

deliver up to date heatmaps and implement global standards for the EMEA region.

- Ensure proactive measures are taken to ensure the high availability of services.

- Driving security standards in all regions globally including remediation of out of date operating systems, security policies and

infrastructure hardening.

- Uses system management software and tools to collect agreed performance statistics.

- Carries out agreed system software maintenance tasks.

- Document tasks, system implementations and upgrades

- Carries out documented configuration, installation & maintenance of the systems as per the agreed operational procedure.

Identifies operational problems and contributes to their resolution.

- be the final point of contact/escalation for Citrix Infrastructure issues

Requirements:

Required Experience

• Practical experience gained in at least one of the following scenarios:
• 5 years minimum experience working in an IT Service Delivery or Service Support role
• 2 years minimum experience working in a architecture specialist role

Desirable

• ITIL ® Foundation in IT Service Management
• MCSA /MCSE
• CCA-P (Citrix Certified Professional - Virtualization)
• CCA-V (Citrix Certified Associate - Virtualization)

Benefits:

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([email protected]) if you need anything