Global Database Administrator- Mumbai

Rentokil PCI -

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Job Responsible:

SQL Database Administrator (DBA) is responsible for providing end-to-end database support for all our data systems. This includes the design, implementation, maintenance, and security of SQL Server and other database platforms (MySQL, PostgreSQL and Cloud DBs) to ensure optimal performance, availability, and data integrity.

Background:

The role is part of the team responsible for the day-to-day management of database services hosted within all regional data centers. You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.

Main Purpose of role:

• We are seeking an experienced and highly skilled DBA to join our dynamic Global IT Operations team. This critical role is responsible for providing 24/7 Database Administration support for our diverse and mission-critical database environments. You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.

Tasks and responsibilities:

• Database Administration: Install, configure, manage, and maintain Microsoft SQL Server environments.
• Performance Tuning: Monitor database performance, diagnose issues, and implement performance tuning strategies for queries, indexes, and database configurations. 
• High Availability and Disaster Recovery (HADR): Implement and manage high availability solutions (e.g., Always On, clustering, replication) and disaster recovery plans (backups, recovery models).
• Security: Manage database security, including user permissions, roles, authentication, and encryption, ensuring compliance with internal and external standards.
• Install, configure, and upgrade MySQL databases (Community and/or Enterprise editions).
• Manage multiple database environments, including production, development, QA, and staging.
• Perform regular health checks, capacity planning, and proactive monitoring of MSSQL, MySQL and other DB instances
• Maintenance and Automation: Schedule and manage routine maintenance tasks, and develop scripts (e.g., PowerShell, T-SQL) to automate administrative and monitoring processes.
• Troubleshooting: Rapidly diagnose and resolve database-related issues, including connectivity, performance degradation, and corruption.
• Documentation: Maintain comprehensive documentation for database configurations, procedures, and troubleshooting steps

Experience:

• 5+ years of hands-on, progressive Microsoft SQL Server Administration experience.
• Strong practical experience with database backup/restore, recovery models, and HADR technologies.
• Proven expertise in database performance monitoring and tuning.
• Familiarity with the administration of MySQL and/or PostgreSQL database systems.
• Demonstrated experience managing or supporting databases on Cloud DB Platforms (e.g., GCP).
• Solid understanding of operating systems (Windows Server, Linux/Unix) as they relate to database environments.
• Strong experience in Incident/ Request/ Change/ Problem management
• Solid understanding of RDBMS concepts, ACID properties, transactions, and isolation levels.

Knowledge & skills:

• Microsoft SQL Server: Deep proficiency in the administration, configuration, and maintenance of all SQL Server versions.
• Performance Tuning: Expert knowledge of SQL query optimization, indexing strategies, execution plan analysis, and database/server-level performance tuning.
• High Availability & DR (HADR): Proven experience implementing and managing SQL Server HA/DR solutions (e.g., Always On Availability Groups, Clustering, Mirroring, Replication).
• Backup & Recovery: Mastery of backup strategies, recovery models, and performing point-in-time and advanced database recovery operations.
• Security: Strong skills in managing security models, authentication, user/role permissions, encryption, and audit policies.
• Other RDBMS: Working knowledge and administration experience with MySQL and/or PostgreSQL.
• Cloud DB Platforms: Practical experience managing or supporting databases deployed on major Cloud Database Services (e.g.,Google Cloud SQL, AWS RDS, Azure SQL Database).
• Progress Database: Familiarity with the administration and maintenance of Progress databases is a plus.
• Operating Systems: Solid understanding of Windows Server and/or Linux operating system concepts related to database hosting and resource management.
• T-SQL & Scripting: Strong proficiency in writing and troubleshooting complex T-SQL code, stored procedures, and functions.
• Familiarity with the Microsoft Business Intelligence stack, specifically providing support and troubleshooting for SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), and SQL Server Reporting Services (SSRS) environments.
• Automation: Experience developing scripts (e.g., PowerShell, Python) to automate routine DBA tasks, monitoring, and reporting.
• Solid understanding of ITIL principles and experience working within an IT service management framework (e.g., ServiceNow). 
• Excellent problem-solving, analytical, and troubleshooting skills with a meticulous attention to detail.
• Good communication skills and ability to collaborate with cross-functional teams.
• Ability to work effectively in a fast-paced, global environment and manage multiple priorities simultaneously.
• Must be flexible and fully prepared to participate in a 24x5 shift rotation schedule to ensure continuous database operational support.

Relevant Qualifications

• Desirable
• ITIL ® Foundation in IT Service Management 
• Relevant industry certifications
• Microsoft Certification in SQL Server is a plus.
• Cloud Certification (GCP) is a plus

Requirements:

• Degree/Master of computer science or related disciplines

Benefits:

Are you interested? Here's what you can expect when you join us...

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.