Global Database Support Manager

Rentokil PCI -

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Main Purpose of role:

We are seeking an experienced and highly skilled Database Support Manager / Lead to join our dynamic Global IT Operations team. This critical role is responsible for leading a team of talented Database Administrators (DBAs) in providing 24/7 global support for our diverse and mission-critical database environments. You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.

Team Leadership & Management:

• Lead, mentor, and develop a team of highly skilled Database Administrators (DBAs), fostering a collaborative and high-performance culture.
• Manage team schedules, on-call rotations, and resource allocation to ensure 24/7 global coverage.
• Conduct performance reviews, provide constructive feedback, and support the professional growth of team members.
• Participate in the recruitment, interviewing, and onboarding of new DBA talent.

Global Database Support & Operations:

• Oversee the day-to-day operations and support of all production and non-production database environments across multiple regions and time zones.
• Ensure the proactive monitoring, maintenance, and optimization of database systems
• Drive incident response, troubleshooting, and problem resolution for critical database issues, minimizing downtime and business impact.
• Implement and enforce best practices for database security, backup and recovery, disaster recovery, and high availability solutions.
• Manage database change control processes, ensuring adherence to established policies and procedures.

Strategy & Improvement:

• Develop and implement database strategies, roadmaps, and architectural improvements in collaboration with development and infrastructure teams.
• Identify and implement automation opportunities to streamline database operations and enhance efficiency.
• Drive continuous improvement initiatives related to database performance, scalability, reliability, and cost-effectiveness.
• Stay abreast of emerging database technologies and trends, evaluating their potential impact and benefits.

Stakeholder Collaboration:

• Act as a primary point of contact for database-related escalations and provide expert guidance to internal teams and stakeholders.
• Collaborate effectively with development, infrastructure, security, and other IT teams to ensure seamless integration and support of applications.
• Communicate clearly and concisely with both technical and non-technical audiences regarding database status, issues, and solutions.

Documentation & Compliance:

• Ensure the creation and maintenance of comprehensive database documentation, including architecture, configurations, and operational procedures.
• Ensure compliance with internal policies, industry standards, and regulatory requirements related to data management and security.

Person profile

Experience:

• Extensive experience (8+ years) in database administration roles, with a strong focus on mission-critical production environments.
• Proven experience (3+ years) in a lead role, overseeing a team of Database Administrators.
• Proven experience with MSSQL/MySQL

Knowledge & skills: 

• Displays the ability to troubleshoot performance issues within a MSSQL environment
• Proficiency in scripting languages (e.g., PowerShell, Python, Bash) for automation of database tasks.
• Solid understanding of ITIL principles and experience working within an IT service management framework (e.g., ServiceNow).
• Excellent problem-solving, analytical, and troubleshooting skills with a meticulous attention to detail.
• Exceptional communication, interpersonal, and leadership abilities, with the capacity to motivate and inspire a team.
• Ability to work effectively in a fast-paced, global environment and manage multiple priorities simultaneously.

Relevant Qualifications

Desirable

• ITIL ® Foundation in IT Service Management 
• Relevant industry certifications

Requirements:

• Degree/Master of computer science or related disciplines

Benefits:

Are you interested? Here's what you can expect when you join us...

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.