Indoor Customer Care Executive (B2B)

PURPOSE:

• Enhance and extend the Rentokil Initial’s business by representing the Company to prospective clients via phone calls
• To monitor each customer’s evolving needs and manage the account to ensure customer satisfaction and long-term relationship

DUTIES & RESPONSIBILITIES:

• Renew service contracts with customers in Tier 4.
• Responsible for selling consumable products by receiving orders from existing or potential customers.
• Understand features, advantages, and disadvantages of the products & services as well as competitors’ one.
• Contact with customer and record all customers’ information in the report of customer’s information.
• Planning for week’s work, month for approval and complying with the approved plans.
• Coordinate with Operations Dept to complete the service and meet the customers’ requirements.
• Receive and handle complaints from customers regarding product quality, delivery time, etc.
• Respond to termination notices & follow up the process of contract’s liquidation
• Other tasks are required by Line Manager

Requirements:

• Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.
• Have at least 01 years’ experience in the field of sales and/or customer service
• Good working behavior
• Able to work independently and hard working in a multitask function
• Able to solve problems well
• Have responsibility and ability of management
• Skill of communication in English
• Having knowledge on accounting is preferable.
• Good health & willing to visit outside.

Benefits:

- Monthly incentive, 13th-month salary, annual bonus

- Rewards on Tet/Holidays/Birthday/Length of Services

- 24/24 accident insurance, full compulsory insurance, Annual health check

- Global working environment, Career Development