ITSM Product Owner

This is a functional role within the Global Shared Services team providing product leadership and management of the ITSM Platform (ServiceNow).

Key Tasks:

Establishes the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs, conducting feasibility studies, producing high level and detailed business models, preparing business cases, overseeing development and implementation of solutions, taking into account the implications of change on the organisation and all stakeholders.

● Facilitates scoping and business priority-setting for change initiatives of medium size and complexity.

● Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.

● Maintains awareness of opportunities provided by new technology to address challenges or to enable new ways of working. Within own sphere of influence, works to further organisational goals, by the study and use of emerging technologies and products. Contributes to briefings and presentations about their relevance and potential value to the organisation.

● Guides senior management towards accepting change brought about through process and organisational change.

● Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source.

● Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence.

● Manages requests for and the application of changes to baselined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position.

● The definition, analysis, planning, measurement, maintenance and improvement of all aspects of the availability of services.

● The overall control and management of service availability to ensure that the level of service delivered in all services is matched to or exceeds the current and future agreed needs of the business, in a cost effective manner.

Requirements:

● Managing and Supporting ServiceNow in a Multi-National organisation

● Contributing to the improvement of service processes and customer satisfaction

● Is highly experienced in communicating with clients at all levels, singly and in groups.

● Possesses an extensive knowledge of business and business skills, in more than one business sector, and understands the significance of commercial constraints.

● Demonstrates a strong awareness of the uses of IT within the industry of specialisation and specifically within competitive or associated organisations operating in the same market. Demonstrates an awareness of trends in wider industry and anticipates associated implications.

● Combines technical competence with business and commercial awareness and mature communications skills.

● Possesses some knowledge of all types of information systems and detailed knowledge of more than one type

● Shows a systematic, disciplined and analytical approach to problem solving. Has above average inter-personal skills and is confident in dealing with clients/users.

● Is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information systems.

● Possesses a broad understanding of business and business Skills.

Benefits:

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking