Junior IT Service Desk | Auckland

Ready to launch your career in IT with a global powerhouse? 

Rentokil Initial is looking for a motivated IT Service Desk Support Analyst to join our dynamic regional team, supporting operations across New Zealand, Australia, and Fiji. This isn't just an entry-level role, it's your fast track to becoming an IT expert. You'll be the crucial first point of contact, diving hands-on into a supportive, high-energy environment!

Why Join Us

• Working in an IT environment within a global company
• Stable, office-based team with clear processes
• Opportunity to grow and development support

What You’ll Be Doing

• Provide first-line IT support to users at all levels, from technicians to leadership
• Troubleshoot hardware, software, and basic network issues
• Set up laptops, peripherals, and user accounts
• Create, modify, and terminate user access
• Escalate issues when required and follow up to resolution
• Document issues and solutions clearly in the service desk system

What We’re Looking For

• Up to 1 year of IT support experience preferred but not required
• Relevant IT study, certification, or internship 
• Genuine interest in building a career in IT
• Exposure to service desk tools (ServiceNow or similar)
• Basic understanding of Windows environments, hardware, and user support
• Strong communication and customer service skills
• Willingness to learn, take feedback, and grow
• Experience within the Google suite is highly desirable

Applicants currently must have the right to live and work permanently in New Zealand.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. Our parent company, Rentokil Initial plc, is one of the largest business services companies in the world, with 68,000 employees in over 80 countries. The company provides a range of support services globally, where our brands represent a consistent quality of service.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.