Key Account Manager

1.     Customer Relationship Management

• Develop and maintain strong relationships with existing and potential customers to ensure retention, satisfaction, and sales growth.
• Create and execute detailed schedules for Key Account Executive (KAE) activities, including renewal plans, sales pipelines, and strategic account penetration strategies.
• Achieve client retention rates and sales targets as per the Annual Operating Plan (AOP).
• Monitor competitor activity, report findings to the National Sales Manager, and propose countermeasure strategies.
• Analyze account profitability monthly and implement actions to improve performance.
• Collaborate with the Customer Development Executive (CDE) and other departments (e.g., Operations, Credit Control) to ensure smooth handovers and service delivery.
• Follow up on leads and tickets in accordance with company guidelines.
• Provide training, guidance, and support to team members to align with team and company objectives.
• Maintain comprehensive knowledge of company products, services, and competitors’ offerings.
• Handle customer complaints regarding product quality or delivery timelines promptly and effectively.
• Respond to contract termination notices and manage the liquidation process.
• Conduct regular client visits, quality audits, and strategic account reviews to meet service standards.

2.     Customer Service

• Ensure high-quality service delivery to maintain customer satisfaction.
• Foster effective communication and cooperation with business functions to support key account retention.
• Serve as the primary contact for customer queries, liaising between customers and internal teams.
• Address and resolve customer complaints logically and efficiently.
• Provide detailed customer updates through the system and report customer feedback to the National Sales Manager.
• Develop tailored customer service solutions for key accounts to meet their specific needs.

3.     Administration & Accounts

• Ensure timely submission of invoices and obtain necessary acknowledgments.
• Collaborate with the Credit Control team to ensure accurate invoicing and manage debt within business targets.
• Prepare and submit monthly debt status reports.

4.     System Maintenance & Reporting

• Keep sales-related systems updated on a timely basis.
• Prepare and submit accurate daily, weekly, and monthly reports, including:
• Sales performance and forecasts.
• Renewal status and termination/deduction forecasts.
• Account profitability and regional account reviews.
• Customer feedback and service level/KPI reports.
• Maintain an accurate and up-to-date customer database.
• Produce customer-facing reports as per agreed service levels or Key Performance Indicators (KPIs).

5. Additional Responsibilities

• Collaborate with Functional Heads to prepare and submit tenders for key accounts.
• Perform other tasks as assigned by management.

Requirements:

• Colleges/Universities in any field
• Have 5 working years’ experience in the field of sales or customer service
• At least 2 working years’ experience at the same roles
• Good interpersonal skills and problem-solving skills
• Good working behavior and time management skill
• Able to work independently and teamwork
• Able to manage a team
• Good command of English
• Be hard working, careful & enthusiasm person
• Proactive approach, willing to support the team and working together.

Benefits:

• Competitive Base Salary upon Profile Experience
• 13th month salary, rewards on Tet/Holidays/Birthday/Length of Service...
• Health and accidence insurance Coverage
• Global company, Career Path Development