Key Account Team Leader
- Operations / Technical Services
- Full-time
__jobinformationwidget.freetext.LocationText__
Leeds, England, United Kingdom
This vacancy has now expired. Please see similar roles below...
Rentokil Initial
Key Account Administrator
Salary: up to £25,247 DOE + Bonus
Leeds
Shifts: Monday - Friday 08:30-17:00
Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £5,000, tailored to your specific needs.
Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.
We are currently looking for a Key Account Team Leader to be based in our Leeds office.
The main purpose of this role is to manage a team of customer service agents liaising with both internal and external stakeholders. Ensuring service delivery and customer satisfaction at every touch point. The role is to effectively manage the Key Account Customer administration and support functions in line with the companies’ set policies & procedures. This will involve interaction with colleagues, suppliers, and customers; therefore, a positive and professional attitude is always required. The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring every customer contact is a positive experience. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards
The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.
Key Responsibilities:
Delivering Customer excellence
- Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
- Customer account monitoring through OnGuard
- Invoice queries
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer web sites.
- Processing sales into iCABS system
- Answer customer calls and raise CCM tickets to field colleagues.
- Support robotics with new processes
- Monitor Pest connect and raise tickets for any system notifications of pest activity.
- Complete and maintain customer trackers.
Front Line Colleague Support
- Monitor & maintain customer portals.
- Provide customer specification details.
- Organising work.
- Communicating goals.
- Connecting work to context.
Team management
- Monthly one to one appraisals
- Bi-annual performance appraisals
- Management of absence in line with Company Policies
- Management of training for new starters
- Monitoring of team calls
- Managing cover for absence team members
- Delegating tasks.
- Leading by example.
- Allocating and managing resources.
- Problem solving.
- Managing project progress.
- Attending customer meetings
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
- Create and reset user details for field colleagues in customer portals.
- Check visit information.
Requirements:
To qualify for this Key Account Administrator role, you must have:
Essential Skills:
- Good numeracy & literacy skills.
- Good IT skills, including an understanding of Microsoft packages.
- Proven communication skills to both internal and external stakeholders.
- Good eye for detail with a high level of accuracy.
- Strong commitment to delivering customer excellence.
- Strong organisation skills to effectively manage and prioritise workload.
- Proven ability to work with diverse groups of people.
- Ability to work within a team environment.
Desirable Skills:
- Pest awareness.
- Previous experience in a customer focused role
- Experience in management of teams
- Empathy for others
Benefits:
In return for a job well done you will receive:
- A competitive basic salary £23,706
- Bonus
- Discounts for high street brands
- Job stability
- Full time, permanent employment
- Career opportunities
- Opportunity to contribute to a private Healthcare plan
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
We are always on the lookout for talented individuals to join the Rentokil Initial family.
Find out more about our recruitment process and prepare for your interview now.
Read moreFind your next career with Rentokil Initial
Latest jobs
Salary
Location
Truro, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control - Pest Control TechnicianKey InformationThis role comes with a basic salary of £25,705 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and
Reference
4188607
Expiry Date
01/01/0001
Salary
Location
Dumfries, Scotland, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control - Pest Control TechnicianKey InformationThis role comes with a basic salary of £25,705 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and
Reference
4176368
Expiry Date
01/01/0001
Salary
Location
Maidenhead, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control Surveyor£25,504 (Plus London Weighting) + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Covering Heathrow/Hayes and the surrounding area Rentokil Initia
Reference
4125785
Expiry Date
01/01/0001
Salary
Location
Hayes, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Field Sales Executive - Pest Control£25,504 (Plus London Weighting) + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Covering Heathrow and Hayes Area Rentokil Initial (FTSE10
Reference
4106299
Expiry Date
01/01/0001
Salary
Location
Luton, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Field Sales Executive - Rentokil Pest Control£25,504 (plus London Weighting) + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Welwyn Garden City, Hatfield, Harpenden & part of
Reference
4126872
Expiry Date
01/01/0001
Salary
Location
Stevenage, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Field Sales Executive - Rentokil Pest Control£25,504 (plus London Weighting) + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Welwyn Garden City, Hatfield, Harpenden & part of
Reference
4126880
Expiry Date
01/01/0001
Salary
Location
Hemel Hempstead, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Field Sales Executive - Rentokil Pest Control£25,504 (plus London Weighting) + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Welwyn Garden City, Hatfield, Harpenden & part of
Reference
4126857
Expiry Date
01/01/0001
Salary
Location
Welwyn Garden City, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Field Sales Executive - Rentokil Pest Control£25,504 (plus London Weighting) + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Welwyn Garden City, Hatfield, Harpenden & part of
Reference
4106242
Expiry Date
01/01/0001
Salary
Location
Sutton, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control Surveyor£25,504 + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Croydon Rentokil Initial (FTSE100) is one of the largest business services companies in
Reference
4126946
Expiry Date
01/01/0001
Salary
Location
Croydon, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control Surveyor£25,504 + Company Car + Fuel Card + Uncapped Commission - OTE - £51,000*LOCATION: Crodyon Rentokil Initial (FTSE100) is one of the largest business services companies in
Reference
4125764
Expiry Date
01/01/0001
Articles you might be interested in
![Sam Schader I.T Director at Rentokil-Initial](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/yg5gGtoqekCvswjcTxCcvg/75/Sam.jpg)
Teaser
Company updateContent Type
Life at RIPublish date
04/08/2024
Summary
Sam Schrader is the UKIB Region & Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where
![Person typing on a keyboard and tapping a futuristic illustration of people icons](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/Je7nkK5UIEsYNAjb8JLIwQ/75/world-pos-mobilet.jpg)
Teaser
Company updateContent Type
NewsPublish date
11/29/2023
Summary
We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Why the c
![Group of female graduates posing together](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/a5b2iNxBZUFY7wjbrucRgg/75/IWD+Content+hero+Grads.jpeg)
Teaser
New hireContent Type
BlogPublish date
09/08/2023
Summary
Inside the Corporate graduate scheme: 1 scheme, countless experiences Aman Bains, Finance Graduate "One thing I have learnt during this graduate scheme is that my career is
![Employees celebrating Initial's 120th anniversary at a warehouse with Initial blue signage](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/nIkhKfylM04YLwjbpMd2Fg/75/initial-120-th-anniversary-in-warehouse.jpg)
Teaser
Company updateContent Type
Life at RIPublish date
08/24/2023
Summary
In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, with customers’ initials embroidered
![Group of employees posing for the Asia torch journey charity initiative](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/36UNRiBNfEsYLAjbpMd2Fg/75/asia-torch-journey.jpg)
Teaser
Company updateContent Type
Life at RIPublish date
08/24/2023
Summary
Carrying the RI torch across Asia and MENAT Rentokil Initial is not just any company. Rentokil Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to
![England female cricket team hugging on the pitch](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/M8JNIoB7OU--igjbpMf0OQ/75/england-cricket-team-celebrating.jpg)
Teaser
Company updateContent Type
Life at RIPublish date
08/24/2023
Summary
Promoting Period Dignity in partnership with the England and Wales Cricket board Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership d
![Two women working in a Rentokil Initial science lab](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/VG5w92SicUQYKgjbpMd2Fg/75/two-scientists-at-innovation-lab-rentokil-initial.jpg)
Teaser
Company updateContent Type
Life at RIPublish date
08/24/2023
Summary
New science opens doors for future innovation At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers. Our world-lea
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481177/0af4ad36-87c8-4363-8f62-50bf835029d4/2023.17000.1962/img/Nxcg7tiMrEX-iAjbpMf0OQ/75/ambius-and-initial-volunteers-australia.jpg)
Teaser
Company updateContent Type
Life at RIPublish date
08/24/2023
Summary
Another 3,500 trees planted in the Pacific! This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainf
Jobs you have shown an interest in