Key Accounts Executive - Mumbai

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements:

About the Role:

The Key Accounts Executive will be responsible for managing existing customers in the region/geography assigned. This is primarily an office based job and so the responsibilities that will need to be executed will involve customer contact over telephone or email. In exceptional cases, it may be required to visit the customer.

The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

• Managing existing customers
• Customer retention
• Annual contract renewal with price increase
• Collection / DSO management
• Up-selling
• Business development from new customers
• Market survey, competitor analysis to understand gaps of our services.
• Support the service team by providing customer feedback.
• Attend other work-related duties as may be assigned from time to time.

Key Result Areas:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set

Competencies (Skills essential to the role):

• Overall Sales/Inside Sales/Customer Care experience of 4+ years. Experience in managing Key Accounts will be an added advantage.
• Excellent Customer Relationship management skills
• Good communication – both verbal and written
• Excellent telephone skills
• Good interpersonal skills and ability to work with cross-functional teams 
• Good working knowledge of Word, Excel and PPT

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) in any field

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

Benefits:

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

Safety

Integrity

Innovation

Learning & Development

Open & Transparent

Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.