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Kundeserviceassistent

  1. Customer Service
  2. Full-time

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Egå

Til vores kontor i Egå søger vi en person, som skal indgå i et team på 9 kundeserviceassistenter indenfor skadedyrsbranchen. Hos os er kundeserviceassistenterne bindeleddet mellem vores kunder og Rentokil Initial A/S. Gennem en bred kontaktflade er du med til at skabe tilfredse kunder, der får udført den service, de har indgået aftale om.

Om jobbet:
Dine arbejdsopgaver:

  • Besvarelse af vores mange kundehenvendelser – primært via telefon men også via e-mail
  • Oprettelse i og vedligeholdelse af vores kundedatabase
  • Modtagelse, registrering og opfølgning på serviceopgaver fra kunder
  • Kvalitetssikring og validering af data
  • Support til salgs- og serviceteams
  • Eget telefonsalg til den private sektor udelukkende på baggrund af kundeforespørgsler (erfaring ikke nødvendig)
  • Månedlig rapportering
  • Forefaldende opgaver som korrespondance, arkivering, kopiering og lign.

Firmabeskrivelse

Rentokil Initial A/S består af virksomhederne Rentokil og Initial.

Rentokil er verdens største serviceselskab med speciale i skadedyrsbekæmpelse. Vi leverer top moderne løsninger inden for forebygning og bekæmpelse af skadedyr i alt fra private hjem til de største virksomheder og organisationer. 

Initial specialiserer sig i at levere topkvalitets, skræddersyede løsninger inden for toilethygiejne og måtteservice i Danmark. Vi sørger for komplette og tilpassede toilet- og måttesystemer, der møder virksomhedernes specifikke behov.

Deichmann Planter er vores nyeste skud på stammen. Deichmann leverer planteservice og skræddersyede specialløsninger indenfor kontorbeplantning.

Vi er repræsenteret i Europa, Nord- og Sydamerika, Asien, Oceanien samt Afrika, men uanset hvor i verden en kunde befinder sig, er vores services tilpasset lokale forhold og skræddersyet til den pågældende kundes virksomhed.

I Danmark er vi landsdækkende med afdelinger Odense, Egå og Glostrup, så uanset om du befinder dig på Fyn, i Jylland eller på Sjælland, er vi lige i nærheden.

Rentokil Initial er en international virksomhed med over 70.000 ansatte i 90 lande. I Danmark er vi ca. 215 ansatte.


Kvalifikationer

Du er vant til, og har det godt med, at kollegaer og kunder er dybt afhængige af din arbejdsindsats.

Ord som struktureret, ordensmenneske, problemløser, positiv og udadvendt passer rigtig godt på dig, og der er fart over feltet, når du får opgaverne løst.

  • Erfaring fra administrativ stilling er et ufravigeligt krav
  • Dansktalende og gode stave- og formuleringsevner
  • God talforståelse og analytiske evner til at gennemskue komplekse sager
  • Kan lide og er vant til at tale meget i telefon, for vi har rigtig mange kald
  • Flair for rigtig god kundeservice og intern support
  • Udpræget teamplayer – men arbejder også godt selvstændigt
  • Kendskab til Office-pakken og med en god IT-forståelse da vi arbejder i flere interne komplekse IT-systemer
  • Skal kunne håndtere flere arbejdsopgaver samtidig i en travl hverdag, hvor skrivebordet sjældent er tomt, når du går hjem

Yderligere oplysninger

Vi tilbyder:

  • Udfordrende og afvekslende arbejdsdage i gode fysiske rammer
  • Engagerede kollegaer med godt humør
  • Et harmonisk team hvor vi hjælper og støtter hinanden
  • Et skønt team hvor alderen pt. spænder fra 39 år til 56 år
  • En afslappet og fri omgangstone
  • En arbejdsdag præget af stor fleksibilitet og frihed under ansvar
  • En konkurrencedygtig pensionsordning og privat sundhedsforsikring
  • Arbejdstid er 37 timer ugentligt: Man- til torsdag kl. 8-16 og fredag kl. 8-15.30
  • Der kræves ingen erfaring indenfor skadedyrsbekæmpelse, da vi sørger for den relevante træning og oplæring

Ansøgningsfrist:

Du kan sende din ansøgning vedlagt CV via linket, ansøgningsfristen er d. 31. marts 2025. Vi læser ansøgninger og inviterer ind til samtaler løbende, og vi vil lukke annoncen hvis vi finder den rette inden deadline udløber. Vi forventer ansættelse senest per 1. juni 2025, men vi venter gerne på den rette person.

Såfremt der er spørgsmål, er du velkommen til at kontakte teamleder Marlene Mikkelsen på marlene.mikkelsen@rentokil-initial.com eller på tlf. 70102710.

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