Local Service Manager - ATR1070011

Join our dedicated Pest team as Local Service Manager! 

We are looking for an experienced, dynamic and engaging team leader to oversee our pest technicians across Auckland. This role offers a great opportunity to lead and mentor a high-performing team, manage client relationships, and ensure high-quality service delivery for key accounts.

If you are a strong leader who thrives in a fast-paced environment, has a passion for customer service, and is committed to driving operational excellence, we want to hear from you! The ideal candidate will have excellent time management, a customer-focused mindset, and the ability to empower and motivate their team.

Please note that applicants must have the right to live and work permanently or long-term in New Zealand. 
Benefits: 

• Southern Cross Health Insurance.
• Company vehicle, fuel card and mobile phone for work purposes.
• Comprehensive training in our products, services and safety practices.
• Ample on-site car parking.

Key Responsibilities:

• Lead and manage the local service team to deliver exceptional pest services to clients.
• Ensure adherence to health and safety standards across all operations and locations.
• Develop and implement service strategies that enhance customer satisfaction and operational efficiency.
• Monitor and analyze service performance metrics to drive continuous improvement.
• Maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries.
• Conduct regular training and development sessions for team members to uphold high service standards.
• Coordinate with other departments to ensure seamless service delivery and resource allocation.
• Implement the regional annual operational plan.
• Conduct quality audits of specified client premises and ensure service standards are met.
• Oversee the maintenance of company vehicles, ensuring they are safe, reliable, and clean.
• Proactively resolve customer issues and ensure their satisfaction.

Requirements:

• Minimum of 2 years experience in a management role, ideally within a service or operations environment.
• Experienced in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management.
• Strong communication skills and commercial experience.
• Ability to lead by example and set a high standard of customer service.
• Comfortable engaging directly with the service team and clients.
• Strong organizational and time management skills to balance leadership and operational duties.
• Excellent conflict resolution skills with a high level of empathy.
• Full New Zealand driver’s license with a clean driving record.
• Clean criminal record.
• Outstanding written and verbal communication skills.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. 

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.