National Account Manager - Matlock

The Company:

We are a leading interior landscape company in the UK, supplying and maintaining plant displays, green walls and grounds maintenance to businesses across the UK through our network of local operational branches.

To assist our expanding national sales team based across the UK, we are looking for full-time, field-based Account Managers.

Key Details:

Salary: £30,000 + bonus based on personal and company performance
Location: Field-based
Job Type: Full-time
Duration: Permanent

The Role:

As one of our Account Managers, you will be allocated a portfolio of customers to manage and develop, in line with our company's expectations.

You will also be responsible for the financial management for your portfolio of customers, building professional and efficient relationships whilst providing excellent standards of customer service.

Responsibilities include, but not limited to

• To work with both the Sales Director and Managing Director to develop, implement and achieve a sales plan for National Sales
• To agree pricing strategies for all customers versus market competition 
• Develop and maintain a thorough knowledge of new products and ways in which they can be creatively used to ensure all customers have the latest products, where possible
• To identify key personnel within each customer account, develop relationships to influence decision makers
• To maximise as many of our core services with each customer
• To assist, mentor and support the branch network in fulfilling our service delivery in line with customer expectations
• Develop, agree, implement and achieve a schedule of meetings and quality visits for each customer
• Follow all Company policies and procedures and ensure they are also being implemented throughout our customer’s sites as required
• Ensure all customer SLA’s & KPI’s are in place and being met
• Maintain up to date customer records as laid down by the Company’s policies and procedures
• Ensure all billing requirements for your customers are up to date and communicated as per the Company’s policies and procedures. Assist with credit control as requested
• Act upon and manage all enquiries from your customer’s sites and branch network regarding National Account work
• To provide effective reporting as required

Requirements:

• A good relationship builder
• Ability to up sell additional products and services to customers
• A flexible approach to field-based remote working and travelling across the UK
• Good working knowledge of Microsoft software
• Able to organise, prioritise and take ownership of your workload
• A natural problem solver, and confident in tackling difficult situations

Benefits:

• Commission based role