Customer Care Consultant | Auckland

• An exciting opportunity to join a market leading, global organisation
• Competitive salary, Southern Cross Health Insurance, and on-site parking
• Do you thrive in a past paced environment with a hunger to learn new processes and systems?

Are you in a role which isn’t challenging you? Are you in hospitality looking for Monday to Friday work? Are you a team player looking to work with a collaborative team? If so, we want to hear from you!

We are looking for a motivated superstar to join our Internal Accounts team on a full-time permanent basis in Mt Wellington. In this role, you will provide customer-focused administrative support to grow our National Accounts portfolio. 

You will be welcomed into a friendly and collaborative team who are highly motivated and focused on achieving results. You will be given full training, with hands-on assistance from the wider team.

Please note that applicants must have the right to live and work permanently or long-term in New Zealand. 

Your main responsibilities include delivering excellent customer service and addressing customer needs through various communication channels, ensuring timely and accurate responses. You will create a "wow" experience for customers by professionally handling inbound and outbound communication to retain existing customers and develop new business opportunities.

Your role will include (but not be limited to):

• Receiving, responding to and entering all customer requests into the appropriate systems, and managing the ticket system from the start of a request through to completion.
• Managing the day-to-day administration requirements of a portfolio of National Accounts.
• Providing customer service phone and email support to National Account customers.
• Preparing, processing and submitting client invoices each month.
• Managing client portals to ensure Key Performance Indicators are achieved.
• Working closely with regional and other internal teams to ensure all service requests are carried out promptly and that invoicing is prompt and accurate.
• Monitoring and following up on any overdue service requests via an internal tracking system.

To be successful in this role you will have:

• Minimum of 2 years' experience in a similar customer service/business administration-related role.
• Outstanding verbal and written communication skills with an aptitude to build relationships remotely to achieve business outcomes.
• Ability to learn quickly and be IT savvy.
• Able to demonstrate working effectively under pressure whilst keeping a smile in your voice.
• The ability to use a straightforward and practical approach to handling business issues.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities. 

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.