Network Operations Analyst

Do you love a good puzzle?

Enjoy problem solving?

Are you wanting to constantly develop and evolve around Technology?

This could be the one for you!

The basics...

This role is part of the team who are responsible for Network services across the EMEA Region hosted within the Regional data centre and local branches.

The role will be part of a team responsible for ensuring that day to day network operations run smoothly across the region. This will include monitoring the environment and responding to incidents and problems as they arise and performing preventative maintenance where necessary.

Requirements:

• Day to day activities will include responding to requests to perform changes and maintenance to the network in line with global standards.
• Adherence to ITIL process and procedures alongside global standards is essential.
• The role will work closely with other regional and global resources.The role will also incorporate project and design work as overflow from the Network specialist team.
• As required, it produces outline system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organisation.
• Specifies user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls.
• Assesses associated risks, and specifies recovery routines and contingency procedures. Translates logical designs into physical designs.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

• Carries out agreed operational procedures, including network configuration, installation and maintenance.
• Uses network management tools to collect and report on network load and performance statistics.
• Contributes to the implementation of maintenance and installation work.
• Uses standard procedures and tools to carry out defined system backups, restoring data where necessary.
• Identifies operational problems and contributes to their resolution.

Ideally we would love you to have experience or knowledge of the following:

• Has good understanding of technologies used within the organisation
• Extensive experience of Cisco Routing and Switching, Cisco ASA, Aruba Switching & Wireless, Stingray traffic manager, VPN, DHCP, Aerohive and WAP’s
• Experience of technologies wider than networks, Microsoft Server technologies, Linux, specifically around Proxy Servers, DHCP, DNS
• The ability to work across technology silos to resolve issues independently

Benefits:

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([email protected]) if you need anything